Workforce Services Officer

Menzies Aviation; Christchurch; On-site; NZD 65,000 - 75,000; Full time

Job summary

PlaneBiz 2015 Limited in Christchurch is seeking a Workforce Services Officer to coordinate and deliver workforce services across the organisation, supporting employees from recruitment through to ongoing employment, attendance, wellbeing and departure. You will oversee day-to-day workforce administration, onboarding, time and attendance, and payroll data for multiple airports.

The role requires strong organisational, communication and HR systems skills and a compassionate approach to staff

Qualifications

• Experience in workforce services, HR, people operations, employee and payroll functions.
• Coordinating recruitment and employee lifecycle processes.
• Strong understanding of time, attendance, leave and workforce administration.
• Excellent organisational and administrative skills, with strong attention to detail.
• Strong interpersonal and communication skills with the ability to build trust across all levels of an organisation.
• Ability to provide practical, balanced and compassionate support to employees and managers.
• Strong computer literacy and confidence working with workforce management and HR systems.
• Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Responsibilities

• Oversee the day-to-day delivery of workforce services and employee administration.
• Ensure employment documentation, variations, onboarding and offboarding processes are completed accurately and on time.
• Develop and maintain efficient workforce processes, systems and procedures.
• Ensure workforce practices are consistent with organisational policies and applicable employment requirements.
• Coordinate end-to-end recruitment processes in partnership with hiring managers.
• Prepare and coordinate employment documentation, contracts and pre-employment requirements.
• Support managers throughout recruitment and selection processes.
• Coordinate effective onboarding and induction experiences for new employees.
• Oversee the organisation's time and attendance processes and systems in various PlaneBiz Airports
• Monitor attendance, timesheets, leave and working hours, identifying issues or trends requiring attention.
• Support managers and employees to understand and appropriately use workforce and attendance systems.
• Ensure accurate and timely workforce data is available for payroll processing.
• Follow up attendance anomalies, missed timesheets, leave discrepancies and other workforce matters.
• Produce regular workforce and attendance reports as required.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

PlaneBiz 2015 Limited, a subsidiary partially owned by Menzies Aviation, operates in Christchurch, Hamilton, Wellington, Queenstown, and Dunedin, providing services to both international and domestic airlines. Menzies Aviation is a global leader in customer service, ramp, and cargo handling, ensuring safe and smooth airport experiences for millions of passengers annually.

The Workforce Services Officer is responsible for the effective coordination and delivery of workforce services across the organisation, supporting employees throughout the employment lifecycle from recruitment and onboarding through to ongoing employment, attendance, wellbeing and departure.

The role combinesworkforce administration, recruitment, time and attendance, employee support and pastoral care, ensuring that employees receive consistent, timely and professional support.

What you’ll do:

Workforce Services & Administration

Oversee the day-to-day delivery of workforce services and employee administration.

Ensure employment documentation, variations, onboarding and offboarding processes are completed accurately and on time.

Develop and maintain efficient workforce processes, systems and procedures.

Ensure workforce practices are consistent with organisational policies and applicable employment requirements.

Recruitment & Onboarding

Coordinate end-to-end recruitment processes in partnership with hiring managers.

Prepare and coordinate employment documentation, contracts and pre-employment requirements.

Support managers throughout recruitment and selection processes.

Coordinate effective onboarding and induction experiences for new employees.

Oversee the organisation's time and attendance processes and systems in various PlaneBiz Airports

Monitor attendance, timesheets, leave and working hours, identifying issues or trends requiring attention.

Support managers and employees to understand and appropriately use workforce and attendance systems.

Ensure accurate and timely workforce data is available for payroll processing.

Follow up attendance anomalies, missed timesheets, leave discrepancies and other workforce matters.

Produce regular workforce and attendance reports as required.

Skills & Experience

Experience in workforce services, HR, people operations, employee and payroll functions.

Demonstrated experience coordinating recruitment and employee lifecycle processes.

Strong understanding of time, attendance, leave and workforce administration.

Excellent organisational and administrative skills, with strong attention to detail.

Strong interpersonal and communication skills with the ability to build trust across all levels of an organisation.

Ability to provide practical, balanced and compassionate support to employees and managers.

Strong computer literacy and confidence working with workforce management and HR systems.

If you require any accommodations or adjustments throughout the recruitment process, please let us know.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.