Wellbeing Support Assistant

Bupa Group; Whangarei; Hybrid; NZD 42,000 - 54,000; Part time

Benefits offered by this job

Free flu vaccinations

Free skin checks

Free period care products

Menopause consultation

Uniforms provided

Viva wellbeing programme

EAP

Job summary

Bupa Group in Whangārei seeks a Wellbeing Support Assistant to help create a comfortable, clean, and supportive home for residents in our retirement village. You will perform weekly apartment cleaning, tidy communal areas, assist with daily living tasks, laundry, and meal deliveries, while ensuring safety and dignity for residents.

Ideal candidates have aged care, disability support, or hospitality experience, a First Aid certificate, and reliable transport.

Qualifications

• Experience in aged care, disability support, or community services.
• 2+ years in a customer service or support role such as hospitality, housekeeping, or home-based care.
• First Aid Certificate (or willingness to obtain).
• Ability to provide high-quality household services that help residents live safely and comfortably.
• Respect residents' privacy and communicate respectfully.
• Reliable transport or travel arrangements.
• Legal entitlement to work in New Zealand.

Responsibilities

• Provide effective, efficient weekly cleaning of residents' apartments to a high standard.
• Complete daily cleaning tasks for community areas as scheduled.
• Provide daily bed making and weekly bed changing services.
• Assist with dressing, personal hygiene supervision, and meal deliveries.
• Report faults and manage supplies to avoid wastage.
• Assist with collecting and returning residents' laundry.
• Support with medication reminders and accessing prescriptions.

Skills

Customer service

Housekeeping

Cleaning

Laundry assistance

Teamwork

Education

First Aid Certificate

Job description

At Bupa, purpose meets possible.

Join us and help shape a future where healthcare is more connected, innovative, and deeply personal.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is evolving, and so are we. By investing in advanced health technologies, better systems, and exciting pipelines of modern care products, we are empowering our residents to live with greater independence and dignity.

As part of our Household team, a Wellbeing Support Assistant, ensures a comfortable, clean, and healthy environment by providing residents with general housekeeping services, assistance with daily living and lifestyle tasks and keeping communal areas clean and well presented.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

This is a casual role, meaning no gaurenteed hours per week.

The purpose of this job

Located in Tikipunga, Whangārei, Bupa Tōtara Gardens Retirement Village is a modern, purpose-built contemporary facility with a scenic outlook and café located next door. The Totara Gardens care home is also located on site and provides a Rest Home, Hospital, Dementia Care, and Care Suites.

As a Wellbeing Support Assistant, you’ll work alongside a supportive team to:

• Provide effective, efficient, and hygienic weekly cleaning of each resident’s apartment to a high standard
• Complete all daily cleaning tasks for community areas as scheduled
• Provide daily bed making service to residents and weekly bed changing services
• Ensure care is taken with collecting and returning residents' laundry in a timely manner
• Provide reminders and ensure medications are taken, and support with filling prescriptions
• Assist with dressing and undressing, personal hygiene supervision, and meal deliveries
• Provide any other general services our residents subscribe to, such as companion time
• Report to the manager any faults, issues, or when supplies need replacement in residents’ homes and community areas
• Manage supplies economically and avoid wastage
• Adhere to Health & Safety policies, procedures, and safe chemical use and storage
• Treat residents with respect and dignity

What you’ll need to make it possible

• Previous experience in an aged care environment, disability support, or community services (desirable)
• Ideal work experience of 2+ years in a customer service or support role such as hospitality, housekeeping, or home-based care
• First Aid Certificate (or willingness to obtain)
• Take pride in providing high-quality household services that help residents live comfortably and safely
• Acknowledge and accept each village resident as an individual and actively encourage residents to be independent
• Always respect the confidentiality and privacy of village residents and actively communicate and listen respectfully to residents
• Show an ability to work well individually and with a team
• Demonstrate enthusiasm, care, and passion for making a difference in our residents’ lives
• Reliable transport or travel arrangements
• Hold legal entitlement to work in New Zealand

Why you’ll love it?

• Regularly offeredfree flu vaccinations,free skinchecks, free period care products and freeinitial menopause consultation
• Complimentary uniforms provided so you can look and feel your best at work
• Access to Viva, Bupa's global employee wellbeing programme
• Bupa Employee Wellbeing Support Service (EAP)
• Access to a wide range of employee benefits and discounts across wellbeing, retail, technology and more

Our Values | Ā mātou ūara

Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa

Applications will be reviewed as they are received and therefore may result in the role closing early if the right applicant is found.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.