Weekend Library Customer Experience Assistant

Whakatāne District Council

Whakatāne

On-site

NZD 30,000 - 39,000

Part time

4 days ago

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Benefits offered by this job

Weekend shifts

Opportunities for additional shifts

Job summary

Whakatāne District Council's Whakatāne Library is seeking a friendly Customer Experience Assistant to welcome visitors, help users access services, and support technology use.

You'll work Saturdays, with potential additional shifts during the week to cover leave and support across Whakatāne and Edgecumbe Libraries.

The role emphasizes empathy, calm under pressure and a genuine commitment to inclusive service.

Qualifications

Great customer service mindset
Ability to engage with diverse community members
Comfort with learning and using technology

Responsibilities

Greet library visitors at the front desk and provide friendly, helpful service
Assist customers with accessing library services, resources and spaces
Help users with basic technology and digital tools
Resolve enquiries and connect people with the information they need
Support leave coverage and operational tasks across Whakatāne and Edgecumbe Libraries

Job description

Whakatāne District Council's Whakatāne Library is seeking a friendly Customer Experience Assistant to welcome visitors, help users access services, and support technology use.

You'll work Saturdays, with potential additional shifts during the week to cover leave and support across Whakatāne and Edgecumbe Libraries.

The role emphasizes empathy, calm under pressure and a genuine commitment to inclusive service.

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