Library and Council Services Assistant

Auckland Council; Auckland; Hybrid; NZD 23,000 - 32,000; Part time

Job summary

Auckland Council’s Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) seeks 3 Network Library & Council Service Assistants to support Devonport/Takapuna, Kaipatiki, Hibiscus & Bays and Upper Harbour across multiple locations.

You’ll handle customer inquiries, assist with accessing services, and help with programmes, events, digital trouble shooting, Wi‑Fi and computer queries. A flexible, weekend-friendly role with part-time hours.

Qualifications

• Excellent customer service and communication skills required.
• Willingness to learn and assist with technology queries.
• Experience engaging with diverse communities.

Responsibilities

• Promote self-service options to enable customers to self-serve.
• Assist customers with access to library and council services.
• Support delivery of programmes and events.
• Provide digital troubleshooting and Wi‑Fi help.
• Navigate complex issues with calm, friendly service.

Skills

Customer service

Communication

Adaptability

Flexibility

Learning agility

Teamwork

Job description

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Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) has a strong community focus, and we are an extraordinary destination for the people of Auckland. Our Network Library & Council Service Assistants play a vital part in our library team by providing coverage to a range of libraries across Rodney North and Hibiscus and Bays local boards. You will be working within a library whānau that has a team culture strong in te reo and tikanga Māori, a place where everyone can feel they belong.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to accessing library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi‑Fi, and general computer queries.

We are looking for 3 Library and council service assistants to work across multiple locations:

Position 1: Devonport/Takapuna, Kaipatiki, Hibiscus & Bays and Upper Harbour

To ensure our libraries are supported across all opening hours and days we will need you to work a minimum of two weekend days per fortnight and be available for shifts across all opening hours (including late nights, hour between 7am – 8pm). Our Library & Council Service Assistants across the network, work at all sites within their contracted local boards, so you will need to be able to reach all sites within your area.

Key Responsibilities:

• Promote self-service options to enable customers to self-serve confidently on future occasions.
• Work confidently with new communities, supporting diverse community needs and growing cultural awareness.
• Diffuse high-tension situations appropriately and safely and escape matters where necessary.
• Respond to internal and external customers in a friendly and helpful manner.
• Keep up to date with current technology to support customers with access to resources in all formats and develop an understanding of the standards and tenets of professional librarianship.
• Support customers to navigate complex or persistent issues and provide exceptional customer service.

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can‑do attitude are essential.

The ideal candidate will be:

• Able to provide an amazing level of customer service
• An outstanding communicator who can build and maintain relationships with a wide range of people
• A quick learner who would be able to assist people with technology queries
• Someone who loves working with Tamariki and can assist with programmes
• Someone who enjoys day‑to‑day frontline library service and wants the opportunity to connect directly with our library patrons

Flexible around working days and hours with availability on weekends and some late nights required

This is a part-time, permanent position working a minimum of 32 hours per fortnight, with the option to pick up additional shifts as they become available.

We offer a role that has variety and flexibility. You will have the ability to choose days of work that suit you. You will have the opportunity to experience different teams and ways of working across Auckland Libraries.

On top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts.

Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest‑growing cities. In return for your hard work, you will be immersed in a team of remarkable and talented professionals who have a passion for people, an opportunity to grow your career within the Auckland library team and Auckland Council.

Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail] .