Part Time Customer Support, Te Aka Mauri/Rotorua Library

Rotorua Lakes Council; Rotorua; On-site; NZD 28,000 - 34,000; Part time

Job summary

Rotorua Lakes Council is seeking a friendly, physically fit and enthusiastic part-time library assistant to join our dynamic team in Rotorua. You will help with public enquiries, issue and shelve books, and support a range of library services and outreach activities.

Hours are 23 per week, including Saturdays; we value manaakitanga and whanaungatanga, and training will be provided to handle diverse customer needs. A sense of humour and clear communication are essential.

Qualifications

• Full driver’s licence
• Computer skills
• Cash handling skills
• Ability to lift and stand for extended periods
• Calm under pressure
• Attention to detail and accuracy
• Willingness to undergo specialised training
• Good sense of humour and clear communication with diverse customers

Responsibilities

• Assist with public enquiries and issue, return and shelve books
• Work collaboratively with library team to deliver wider services, programmes and events
• Contribute to Library to You outreach book delivery and digital literacy initiatives

Job description

We are in search of a friendly, physically fit, high performing and enthusiastic service superstar to join our industrious library team. You will exhibit the values of manaakitanga and whanaungatanga and have a strong desire to improve community wellbeing particularly for those in our community who are socially isolated and undeserved. You will be passionate about enabling reading and providing access to information through print and online e-collections.

Duties include assisting with public enquiries and issuing, return and shelving books and working collaboratively with team members to deliver wider library services, programmes and events including Library to You outreach book delivery and digital literacy skills. You will require a full driver's licence, computer and cash handling skills, be able to cope with regular lifting and standing for lengthy periods. You need to be able to stay calm under pressure and have the ability and skills to resolve difficult and sometimes stressful situations. Attention to detail and accuracy are essential. Applicants must be prepared to undergo specialised training to enable confidence in handling the variety of enquiries encountered when assisting our diverse customer needs.

If you have a sense of humour, good common sense, a passion for people and can connect and communicate clearly with people of all ages and abilities then you might just be the person we are looking for.

This is a part-time position, and the hours of work are 23 per week that includes working a Saturday.