Community-Focused Library & Council Service Assistant

Auckland Council; Auckland; Hybrid; NZD 23,000 - 32,000; Part time

Job summary

Auckland Council’s Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) seeks 3 Network Library & Council Service Assistants to support Devonport/Takapuna, Kaipatiki, Hibiscus & Bays and Upper Harbour across multiple locations.

You’ll handle customer inquiries, assist with accessing services, and help with programmes, events, digital trouble shooting, Wi‑Fi and computer queries. A flexible, weekend-friendly role with part-time hours.

Qualifications

• Excellent customer service and communication skills required.
• Willingness to learn and assist with technology queries.
• Experience engaging with diverse communities.

Responsibilities

• Promote self-service options to enable customers to self-serve.
• Assist customers with access to library and council services.
• Support delivery of programmes and events.
• Provide digital troubleshooting and Wi‑Fi help.
• Navigate complex issues with calm, friendly service.

Skills

Customer service

Communication

Adaptability

Flexibility

Learning agility

Teamwork

Job description

Auckland Council’s Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) seeks 3 Network Library & Council Service Assistants to support Devonport/Takapuna, Kaipatiki, Hibiscus & Bays and Upper Harbour across multiple locations.

You’ll handle customer inquiries, assist with accessing services, and help with programmes, events, digital trouble shooting, Wi‑Fi and computer queries. A flexible, weekend-friendly role with part-time hours.