Web Channel and Development Lead

New Zealand Red Cross; Wellington; Hybrid; NZD 90,000 - 140,000; Full time

Benefits offered by this job

Five weeks annual leave

Discounts on Southern Cross health ins

Job summary

New Zealand Red Cross is seeking a Channel Manager with responsibilities spanning supplier/ stakeholder relations, UX, accessibility, and digital integration. The role also acts as content lead, overseeing a community of around 50 content leads to keep content current, engaging, and best-practice driven.

You will also provide technical oversight for platform delivery and third-party integrations. You’ll lead digital transformation efforts, partner across IT, branding and marketing, and champion

Qualifications

• Experience leading digital channels and content strategy.
• Proven ability to work across UX/UI, SEO, web development and content management.
• Strong leadership, influence and risk management in complex environments.

Responsibilities

• Ensure a web channel is aligned with plain-English content.
• Build, train and maintain a community of around 50 content owners.
• Oversee creation, editing and publishing of content including CMS management.
• Provide guidance on accessibility, privacy and security.
• Champion digital ideas to senior leaders with analytics.
• Create and maintain documentation guides and processes.
• Oversee third‑party integrations including payments and data transfer (SharePoint).
• Manage third-party vendors and hosting arrangements.
• Oversee ongoing development of the website.
• Drive a shared vision for web/digital integrating technology, brand and marketing.

Skills

Digital leadership

UX/UI

SEO

Web development

Content management

Stakeholder management

People leadership

Education

Experience with CMS platforms

Tools

SilverStripe

SharePoint

Job description

The role is part channel manager (managing relationships with suppliers and stakeholders, leading our work around accessibility, user experience, and integration with other channels), part content lead (overseeing the management of content, working to train and support a community of cover 50 content leads, plan for the future and ensure content is current, effective and engaging) and part technical lead (managing the delivery of ongoing development, managing platforms, systems and process and working closely with IT and others on wider digital transformation).

Key responsibilities include:

• Making sure web is an aligned and effective channel with content that is plain English, easy for users to understand and act on
• Building, training and maintaining a community of around 50 content owners who can use best-practice, analytics and user feedback to ensure content is current and effective
• Overseeing and supporting the creation, editing, and publishing of content including managing the CMS
• Providing guidance and leadership that manages risk and helps deliver continuous improvement towards best practice in accessibility, privacy and security
• Championing web/digital ideas and recommendations to senior leaders and decision makers including through monitoring and reporting on performance and analytics
• Creating and maintaining documentation guides and processes
• Providing technical oversight of third-party integrations including payments and data transfer (Sharepoint)
• Managing third-party vendors and contracts including hosting arrangements
• Oversee the ongoing development of the website
• Driving a shared vision of ‘what good looks like’ for our web and digital presence including integrating thinking between technology, brand and marketing discipline s

We’re looking for a flexible, motivated, constructive innovator. You are;

• a strong leader who is passionate about digital and championing user-centric web in complex environments.
• experienced, understanding the full landscape of UX/UI, SEO, web development, content, managing websites and content management systems, particularly Silverstripe.
• a true people person, who thrives on building tight working relationships and capability in others to ensure the best outcomes.
• able to influence others to understand ‘what good looks like’ for web and digital
• able to provide thought leadership and deep technical expertise around systems integration, digitisation of services, e-commerce as well as all the ‘standard’ web skills.
• willing to do the heavy lifting, work at pace and make the most of change

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

• A recent copy of CV/Resume
• Passport
• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 22/09/2026.

Note: We reserve the right to close applications before the closing date, so please register your interest early.