Waterfront Duty Manager — Floor Lead & Compliance

Employer Sponsored Jobs; Nelson; On-site; NZD 60,000 - 80,000; Full time

Job summary

Employer Sponsored Jobs in Nelson, New Zealand, seeks a Duty Manager for a licensed waterfront restaurant and cafe. The role is permanent, with a minimum of 30 hours per week and weekends/public holidays on roster.

You will take charge of front of house on rostered shifts, lead the duty team, uphold host responsibility under the Sale and Supply of Alcohol Act 2012, coach staff through busy periods, and ensure systems and wage-cost targets are followed.

Qualifications

• Must hold a Duty Manager Certificate or be able to obtain one promptly.
• National Certificate in Food & Beverage Service (Level 3) or equivalent.
• Prior supervisory or shift-leadership experience in hospitality.
• Good working knowledge of wine, beverage and food service; able to read rosters and manage wage costs.
• Right to work in New Zealand.

Responsibilities

• Take charge of front of house on rostered shifts, setting the pace and the expected standard.
• Serve as the Duty Manager on licence, upholding host responsibility and duties under the Sale and Supply of Alcohol Act 2012.
• Run pre-shift briefing and support and coach the team on the floor.
• Make sure procedures, checklists and venue systems are followed by every staff member.
• Handle cash-up, opening, closing and handovers with accuracy.
• Deal with guest comments calmly, referring significant matters to the Restaurant Manager.
• Keep service consistent from shift to shift.

Skills

Front of house leadership

Staff coaching

Cash handling

Shift management

Wine & beverage knowledge

Education

NZ Duty Manager Certificate or ability to obtain

Level 3 NZ Certificate in Food & Beverage Service

Tools

IdealPOS

NowBookIt

Operandio

Slack

Loaded

Job description

Employer Sponsored Jobs in Nelson, New Zealand, seeks a Duty Manager for a licensed waterfront restaurant and cafe. The role is permanent, with a minimum of 30 hours per week and weekends/public holidays on roster.

You will take charge of front of house on rostered shifts, lead the duty team, uphold host responsibility under the Sale and Supply of Alcohol Act 2012, coach staff through busy periods, and ensure systems and wage-cost targets are followed.