Resort Manager

WorldMark by Wyndham (NZ) Limited CN 1590641; Wānaka; On-site; NZD 120,000 - 180,000; Full time

Job summary

Travel + Leisure Co. in Wanaka, New Zealand, seeks an experienced Resort Manager to lead operations at our Wanaka property, building a high‑performing team and delivering exceptional experiences for owners and guests.

This hands‑on role oversees front office, housekeeping, maintenance and guest services, drives guest satisfaction, budgets, and KPIs, and partners with regional teams. You will foster a service‑led culture, ensure safety compliance, and nurture strong relationships with owners and

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong knowledge of front office, housekeeping, maintenance and guest services.
• Experience managing budgets and reporting.
• People-first leadership style with team development.
• Strong communication and stakeholder management skills.
• Hands-on approach with passion for hospitality.
• Knowledge of NZ health & safety requirements preferred.

Responsibilities

• Leading daily resort operations across front office, housekeeping, maintenance and guest services.
• Driving guest satisfaction and delivering exceptional owner and guest experiences.
• Managing budgets, financial performance and operational KPIs.
• Building, leading and developing an engaged, high-performing team.
• Partnering with regional and corporate teams to implement business initiatives and improvements.
• Maintaining strong relationships with owners, local partners and key stakeholders.
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements.
• Identifying opportunities to improve efficiency, service delivery and overall resort performance.

Skills

Leadership

Operations leadership

Budgeting

People leadership

Communication

Hospitality

Health & safety

Stakeholder management

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Opportunity

We are seeking an experienced Resort Manager to lead operations at our stunning Wanaka property. This is an exciting opportunity to take ownership of a resort, build a high-performing team and create exceptional experiences for our owners and guests in one of New Zealand’s most spectacular destinations.

How You’ll Shine

In this hands‑on leadership role, you will be responsible for the resort’s overall performance and day‑to‑day operations. You will lead across all departments, drive strong operational and financial outcomes, and foster a welcoming, service‑led culture that reflects our brand.

• Leading daily resort operations across front office, housekeeping, maintenance and guest services
• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences
• Managing budgets, financial performance and operational KPIs
• Building, leading and developing an engaged, high‑performing team
• Partnering with regional and corporate teams to implement business initiatives and improvements
• Maintaining strong relationships with owners, local partners and key stakeholders
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements
• Identifying opportunities to improve efficiency, service delivery and overall resort performance

What You’ll Bring

• Proven leadership experience within hotel or resort operations
• Strong operational knowledge across key accommodation departments
• Experience managing budgets, financial performance and reporting
• A confident, people‑first leadership style and the ability to build engaged teams
• Strong communication and stakeholder‑management skills
• A practical, hands‑on approach and genuine passion for hospitality
• Knowledge of NewZealand health and safety and hospitality requirements would be advantageous

How You’ll Be Rewarded

At Travel + Leisure Co., we invest in our people because exceptional experiences begin with exceptional teams. You’ll enjoy:

• Career development and growth opportunities within a global organisation
• Hotel and resort discounts across Australia, NewZealand and Fiji
• Recognition programs that celebrate your contribution
• Health and wellbeing initiatives
• Birthday leave
• Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.