Resort Manager

Travel + Leisure Co.; Wānaka; On-site; NZD 120,000 - 170,000; Full time

Job summary

Travel + Leisure Co. is seeking an experienced Resort Manager to lead operations at our Wanaka property.

You will own the resort’s performance, build a high-performing team and create exceptional experiences for owners and guests in one of New Zealand’s most spectacular destinations. You will drive guest satisfaction, manage budgets and KPIs, and collaborate with regional and corporate teams to implement improvements while ensuring health and safety compliance and strong stakeholder

Qualifications

• Proven leadership experience within hotel or resort operations.
• Strong operational knowledge across key accommodation departments.
• Experience managing budgets, financial performance and reporting.
• A confident, people-first leadership style and the ability to build engaged teams.
• Strong communication and stakeholder-management skills.
• A practical, hands-on approach and genuine passion for hospitality.
• Knowledge of New Zealand health and safety and hospitality requirements would be advantageous.

Responsibilities

• Leading daily resort operations across front office, housekeeping, maintenance and guest services.
• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences.
• Managing budgets, financial performance and operational KPIs.
• Building, leading and developing an engaged, high-performing team.
• Partnering with regional and corporate teams to implement business initiatives and improvements.
• Maintaining strong relationships with owners, local partners and key stakeholders.
• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements.
• Identifying opportunities to improve efficiency, service delivery and overall resort performance.

Skills

Leadership experience

Operational knowledge

Budget management

People-first leadership

Communication skills

Hands-on approach

NZ health and safety knowledge

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Opportunity

We are seeking an experienced Resort Manager to lead operations at our stunning Wanaka property. This is an exciting opportunity to take ownership of a resort, build a high-performing team and create exceptional experiences for our owners and guests in one of New Zealand's most spectacular destinations.

How You'll Shine

In this hands-on leadership role, you will be responsible for the resort's overall performance and day-to-day operations. You will lead across all departments, drive strong operational and financial outcomes, and foster a welcoming, service-led culture that reflects our brand.

Key responsibilities include:

• Leading daily resort operations across front office, housekeeping, maintenance and guest services

• Driving guest satisfaction and delivering consistently exceptional owner and guest experiences

• Managing budgets, financial performance and operational KPIs

• Building, leading and developing an engaged, high-performing team

• Partnering with regional and corporate teams to implement business initiatives and improvements

• Maintaining strong relationships with owners, local partners and key stakeholders

• Ensuring compliance with company policies, health and safety standards, and New Zealand regulatory requirements

• Identifying opportunities to improve efficiency, service delivery and overall resort performance

What You'll Bring

• Proven leadership experience within hotel or resort operations

• Strong operational knowledge across key accommodation departments

• Experience managing budgets, financial performance and reporting

• A confident, people-first leadership style and the ability to build engaged teams

• Strong communication and stakeholder-management skills

• A practical, hands-on approach and genuine passion for hospitality

• Knowledge of New Zealand health and safety and hospitality requirements would be advantageous

How You'll Be Rewarded

At Travel + Leisure Co., we invest in our people because exceptional experiences begin with exceptional teams. You'll enjoy:

• Career development and growth opportunities within a global organisation

• Hotel and resort discounts across Australia, New Zealand and Fiji

• Recognition programs that celebrate your contribution

• Health and wellbeing initiatives

• Birthday leave

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.