Volunteer Helpline & Client Services Coordinator

Parent Help; Lower Hutt; On-site; NZD 57,000 - 70,000; Full time

Job summary

Parent Help in Lower Hutt is seeking a Client Services and Helpline Coordinator who will ensure the smooth day-to-day operation of our Parenting Helpline and client services. You will support around 30 volunteers, coordinate enquiries and referrals, and help families access timely, compassionate support.

This role works closely with the Chief Executive and team to maintain systems and drive service improvements.

Qualifications

• Organised with a compassionate, proactive approach to support families.

Responsibilities

• Recruit, onboard and support Helpline volunteers and oversee rosters and communication.
• Coordinate client enquiries, referrals and counselling appointments.
• Maintain accurate client records and liaise with counsellors and external agencies.
• Provide a welcoming first point of contact and ensure quality service delivery.
• Support admin tasks and help maintain systems and documentation.
• Assist with grant administration and funding applications.

Skills

Coordination

Administration

Client services

Organisation

Communication

Confidentiality

Tools

CRM software

Database systems

MS Office

Job description

Parent Help in Lower Hutt is seeking a Client Services and Helpline Coordinator who will ensure the smooth day-to-day operation of our Parenting Helpline and client services. You will support around 30 volunteers, coordinate enquiries and referrals, and help families access timely, compassionate support.

This role works closely with the Chief Executive and team to maintain systems and drive service improvements.