Front of House & Client Support Coordinator — Wellbeing Days

Wise Group; Hamilton; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Extra annual leave

Wellbeing days

$250 Extraordinary Card

Job summary

The People’s Project in Hamilton is seeking a Front of House/Tāngata Whai ora Coordinator. You will be the first point of contact for clients and partners, creating a welcoming, calm, and supportive environment.

You will triage needs, connect clients with the right team members, and coordinate with a multidisciplinary team to ensure a positive first interaction. We value warmth, empathy, and practical support.

Qualifications

• Excellent interpersonal and communication skills.
• Calm, welcoming, and professional approach.
• Experience in community services, housing, or client-facing support roles.

Responsibilities

• Welcome tangata whai ora and visitors to the service.
• Answer incoming phone calls in a professional, warm manner.
• Coordinate client engagement and triage needs.
• Maintain welcoming spaces reflecting dignity and manaakitanga.
• Organise catering for staff events.

Skills

Interpersonal skills

Communication skills

Calm disposition

Organisational skills

Rapport building

Judgement

Privacy & confidentiality

Trauma-informed practice

Cultural responsiveness

Job description

The People’s Project in Hamilton is seeking a Front of House/Tāngata Whai ora Coordinator. You will be the first point of contact for clients and partners, creating a welcoming, calm, and supportive environment.

You will triage needs, connect clients with the right team members, and coordinate with a multidisciplinary team to ensure a positive first interaction. We value warmth, empathy, and practical support.