Shift Supervisor

Presbyterian Support Northern; Albert-Eden; On-site; NZD 30,000 - 47,000; Part time

Benefits offered by this job

Boost Programme

Referral Bonus

Employee Recognition

Long Service Leave

KiwiSaver

Leave Purchasing

Wellbeing Support

Flu Vaccination

PSN Scholarship

Job summary

Presbyterian Support Northern is seeking a Lifeline Shift Supervisor to join our Lifeline team, working 32 hours per week on a rostered shift basis (evenings and weekends). The role provides operational leadership to Lifeline staff and volunteers, ensuring safe, compassionate and effective responses for people reaching out for support, and maintaining high-quality service delivery across our helpline.

This is ideal for an experienced practitioner ready to step into leadership or currently in a

Qualifications

• Experience in a helpline, counselling, mental health or social services environment.
• Demonstrated leadership skills and ability to guide staff and volunteers.
• Registration with a relevant professional body and a qualification in counselling/psychology/social work or related health profession.

Responsibilities

• Provide operational leadership to Lifeline staff and volunteers.
• Deliver high-quality, compassionate, and effective responses to people seeking support.
• Lead on shift to ensure safe, efficient service delivery and escalation pathways.

Skills

Helpline experience

Leadership

Counselling background

Mental health

Staff support

Education

Counselling/ Psychology/ Social Work qualification

Job description

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

For more than 50 years, Lifeline Aotearoa has been supporting New Zealanders experiencing crisis, distress, and emotional challenges. Through our 24/7 nationwide helpline and text service, we provide essential counselling and support that strengthens the wellbeing of individuals, whānau, and communities across Aotearoa.

Te Kowhiringa I The Opportunity

We are seeking a Lifeline Shift Supervisor to join our team, working 32 hours per week on a rostered shift basis (evenings and weekends).

The purpose of this role is to ensure the delivery of efficient, seamless, and safe operations across Lifeline’s service. You will provide both operational and leadership to our Helpline staff and volunteers, supporting the team to deliver high-quality, compassionate, and effective responses to people reaching out for support.

This is an opportunity for an experienced practitioner who is ready to step into a leadership role or a current leader.

Ngā pūkenga kei a koe I Your Skills and Experience

To be successful in this role, you will bring:

Experience working within a helpline, counselling, mental health, or social service environment

Demonstrated leadership skills and the ability to provide guidance, support, and direction to staff and volunteers

Experience managing operational requirements within a Mental Health environment (preferred)

A relevant qualification in Counselling, Psychology, Social Work, or a related health profession (profession registration is essential for this role.)

Current registration with an appropriate professional body (such as NZAC, ANZSWA or PBANZ)

Strong communication skills and the ability to remain calm, supportive, and solution-focused in complex situations

A commitment to delivering safe, person-centred support aligned with Lifeline’s values

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.

• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.

• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.

• Long Service Leave: An extra 5 days of leave applied at 5 years of service.

• KiwiSaver: Contributions provided in addition to your base salary.

• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.

• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).

• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.

• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

Contact [e-mail] if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!