VIP Guest Experience & Loyalty Coordinator

Pullman Hotels & Resorts; Auckland; On-site; NZD 52,000 - 66,000; Full time

Job summary

Pullman Auckland is seeking a passionate Guest Relations Coordinator to elevate the guest experience across all touchpoints, delivering personalised VIP service and loyalty engagement for ALL - Accor Live Limitless members and long-stay guests.

You will coordinate arrivals, amenities, celebrations, and special requests, collaborating with Front Office, F&B, Housekeeping and Sales to ensure flawless service and memorable stays that reflect our Heartist culture.

Qualifications

• Experience in Guest Relations or related hospitality role.
• Strong written and verbal communication skills.
• Knowledge of Accor loyalty programs and guest recognition.
• Ability to read guests and anticipate needs to tailor experiences.
• Experience coordinating VIP arrivals, amenities and special requests.

Responsibilities

• Deliver personalised, VIP guest experiences across the guest journey.
• Be main contact for VIP guests and ALL members.
• Coordinate VIP arrivals, amenities, welcome experiences and celebrations.
• Build relationships with guests and anticipate needs before they arise.
• Champion loyalty recognition and ensure benefits are delivered.
• Monitor guest feedback and respond professionally to online reviews.
• Collaborate with Front Office, F&B, Housekeeping, Reservations, Sales & Marketing for seamless service.
• Assist with guest activations, events and loyalty experiences.

Skills

Loyalty programs

Guest relations

Communication

Front Office experience

Relationship building

Proactive service

Event coordination

Job description

Pullman Auckland is seeking a passionate Guest Relations Coordinator to elevate the guest experience across all touchpoints, delivering personalised VIP service and loyalty engagement for ALL - Accor Live Limitless members and long-stay guests.

You will coordinate arrivals, amenities, celebrations, and special requests, collaborating with Front Office, F&B, Housekeeping and Sales to ensure flawless service and memorable stays that reflect our Heartist culture.