VIP Front Desk & Scheduling Specialist (Part-Time)

Aotearoa New Zealand Association of Social Workers; Howick; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Weekly bonuses and incentives

Job summary

Novus East Auckland is hiring a Front of House / Customer Service Representative to be the first point of contact for customers and insure a VIP experience from first call to job completion.

You’ll handle calls, bookings and invoicing, coordinate glaziers, follow up referrals, and keep the workshop and schedule running smoothly while delivering friendly, professional service in a growing automotive glass workshop in East Tamaki, Auckland, NZ.

Qualifications

• Warm, friendly personality and a strong phone manner.
• Excellent organisational skills to keep schedules and tasks on track.
• Confident communicator, comfortable with customers, insurers and staff.
• Ability to manage a wide range of tasks in a busy environment.
• Quick learner of in-house software; training provided.
• Reliable, honest and able to work independently.
• Team player with a positive, can-do attitude.
• Automotive or insurance industry experience is a bonus, but not essential.

Responsibilities

• Answer incoming calls and greet customers.
• Book, schedule and coordinate jobs for glaziers.
• Follow up insurance referrals and customer inquiries.
• Identify work required and manage job flow.
• Order parts and support workshop operations.
• Invoicing and general administration.
• Keep the daily schedule organised and running smoothly.
• Provide friendly, professional customer service.
• Support the team with day-to-day office tasks.

Skills

Warm personality

Organisational skills

Communication skills

Multitasking

System learning

Reliability

Team player

Industry experience

Job description

Novus East Auckland is hiring a Front of House / Customer Service Representative to be the first point of contact for customers and insure a VIP experience from first call to job completion.

You’ll handle calls, bookings and invoicing, coordinate glaziers, follow up referrals, and keep the workshop and schedule running smoothly while delivering friendly, professional service in a growing automotive glass workshop in East Tamaki, Auckland, NZ.