Operations Manager

Metlifecare; Wellington, Christchurch; On-site; NZD 150,000 - 190,000; Full time

Benefits offered by this job

Wellness days

Birthday leave

Health insurance

Parental leave

Kiwisaver

EAP

Refer a friend $1500

Online training access

Training support

Job summary

Metlifecare in New Zealand seeks a senior operations leader based in Wellington or Christchurch to oversee day-to-day operations for a defined region spanning the lower North and South Islands. This hands-on role requires strong people leadership and a focus on delivering excellent resident experiences while achieving financial and quality objectives.

Reporting to the Chief Operating & Strategy Manager, you will coach teams, drive strategic initiatives, and ensure regulatory compliance, safety,

Qualifications

• Extensive leadership of large teams in a complex environment.
• Demonstrated ability to drive financial and operational performance.

Responsibilities

• Lead day-to-day operational management for a defined NZ region (lower North and South Island).
• Direct and develop a high-performing team across villages and care homes.
• Ensure compliance with regulatory obligations and safety standards.
• Drive customer experience improvements and NPS initiatives.
• Implement strategic initiatives (ESG, brand relaunch, process improvements).
• Collaborate with clinical, sales and development stakeholders to maximise outcomes.

Skills

Operational leadership

People management

Financial acumen

Stakeholder management

Regulatory compliance

Aged care/health industry experience

Job description

• Crucial leadership role based in Wellington or Christchurch
• Competitive remuneration and bonus package
• Career development and progression is available for the right candidate
• Extensive staff benefits on offer

About the role

Reporting to the Chief Operating & Strategy Manager, this key role is responsible for the day-to-day operational management of a defined region (lower North and South Island) and provides commercially focused leadership to agreed business and financial objectives. This is a hands-on people leadership position which upholds quality standards and fosters a positive organisational culture to ensure we deliver extraordinary living experiences to our residents. The position can be based in either Wellington or Christchurch.

Key responsibilities will include:

• Implementing the Premium Aged Care Strategy at a Metlifecare cluster of villages
• Ensuring Metlifecare villages and care homes operate profitably, efficiently and effectively whilst meeting all resident and regulatory obligations.
• Drive development, coaching and retention of a high performing team to meet key business objectives.
• Responsible for leading the operationalisation related business initiatives into the cluster e.g., process improvements, customer experience enhancements, embedding brand and value relaunch, ESG related activities etc
• Ensure health, safety and wellbeing of self and others within the workplace
• Act as the Voice of the customer/Voice of Operations in projects/programmes requiring operational input
• Driving NPS improvements plans across both Employees and Residents
• Managing change impacts particularly as it relates to residents e.g. (introduction of new services, development related works etc
• Building strong and collaborative relationships across key stakeholder groups including clinical, sales, development to maximise business/financial objectives

About you

As a key role in the business, previous, operational experience within a large organisation is essential as you will be driving your regions success and dealing with challenges and obstacles, trouble shooting and bringing in the right internal/externals stakeholders to the table. This is a hands-on role and key competencies we will be looking for are as follows:

• Strong operational management role in a "people" business with a high preference for experience in the retirement and aged care Industry, health or within building and construction
• Versatile leadership skills and exposure with a wealth of experience working with a range of different teams, customers, and partners.
• Strong business and financial acumen with the ability to manage financial performance e.g. P&L, cost centre ownership
• The ability to seek customer feedback and maximize customer satisfaction through Insights and strategic planning that contributes to the big Metlifecare picture
• External supplier management across a variety of categories such as gardening, Food and Beverage, deliveries, couriers, electricians, plumbers, security etc.
• Understanding of the regulatory obligations under H&S, Health, and Disability etc.

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,400 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves. Metlifecare currently operates over 37 villages located around New Zealand and employs over 2000 staff.

Some of our Benefits!

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance - automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners.
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Refer a friend incentive of up to $1500*
• Access to thousands of online training modules and courses from some of the world's leading learning specialists
• Education, Development and Training Support

Please note that Identification and work eligibility is required with your application.