Village Coordinator

Oceania; Christchurch; On-site; NZD 55,000 - 70,000; Full time

Job summary

Oceania's The Bellevue in Christchurch is seeking a full-time Village Coordinator to support residents and the Village Manager. You will be the go-to person for residents, coordinating events and delivering a warm, caring experience day-to-day.

This role offers variety, opportunities to develop activities programs, and to help residents engage with technology and community. You will work on-site, bringing empathy, strong organisational skills, and a proactive mindset.

Qualifications

• Previous experience in a similar role with a passion for customer service.
• Excellent organisation and administration skills.
• Strong communication to build rapport with residents and stakeholders.
• Respect, dignity and empathy for all residents.
• Problem-solving and ability to multitask.
• Hands-on, proactive, can-do attitude.
• Proficiency with Microsoft Office.
• Empathy and patience with elderly residents and adaptability to new tech.
• Full working rights in New Zealand

Responsibilities

• Act as the primary point of contact for residents providing exceptional service and addressing their needs.
• Coordinate tasks with the Village Manager to ensure timely execution.
• Engage with residents daily, offering assistance and supporting wellbeing.
• Maintain knowledge of village products, services, policies, and emergency procedures.
• Lead development and delivery of a personalised activities and lifestyle program.
• Promote use of technology (resident app and virtual events) through workshops.
• Organise group excursions, gather resident input, and build relationships with providers and community groups.

Skills

Customer service

Organization

Communication

Empathy

Problem solving

Tools

Microsoft Office

Job description

The Role

We are currently seeking a full-time Village Coordinator to join our dynamic team at The Bellevue in Christchurch. As the go-to person for our residents you will play a vital role in supporting the Village Manager and coordinating various events. This position offers a diverse and exciting work environment, where no two days are the same. Your kind, caring, and helpful nature will bring smiles to our residents' faces on a daily basis.

What you’ll be doing

• Act as the primary point of contact for residents providing exceptional customer service and promptly addressing their needs.
• Collaborate with the Village Manager to coordinate tasks effectively and ensure their successful execution.
• Engage with residents daily, offering assistance and ensuring their well‑being.
• Maintain up-to-date knowledge of village products, services, policies, and emergency procedures, effectively communicating this information to residents and stakeholders.
• Lead the development and delivery of a personalized activities and lifestyle program, fostering resident engagement and enjoyment.
• Promote resident participation in the use of technology, such as the resident app and virtual events, through support and workshops.
• Foster a sense of community by organizing group excursions, facilitating focus groups for resident input, and building positive relationships with residents, external providers, and community groups.

What you’ll bring

• Previous experience in a similar role, demonstrating a genuine passion for delivering exceptional customer service.
• Excellent abilities in organization and administration, ensuring efficient management of tasks and responsibilities.
• Strong communication skills to establish prompt, courteous, and professional rapport with residents and stakeholders.
• Commitment to treating all residents with utmost respect, dignity, and empathy.
• Proficiency in effective problem-solving techniques and the capability to handle multiple tasks simultaneously.
• Demonstrated hands‑on, proactive mindset, approaching tasks with enthusiasm and a can‑do attitude.
• Proficiency in computer skills, particularly with the Microsoft suite.
• Strong empathy and patience when dealing with elderly residents, coupled with the ability to adapt to new technologies and systems.
• All applicants must have full working rights in New Zealand

Why join Oceania

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.
• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.
• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.
• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.

Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**