Venue Manager

Star-Group; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

Star Group is looking for an experienced Venue Manager to lead Sports & Rec Sylvia Park, overseeing overall venue operation and driving strong performance while delivering memorable guest experiences.

In this busy, high-energy role you’ll build a high-performing team, own the venue’s service standards, and work with cross-functional leaders to execute business initiatives and growth.

Qualifications

• Experience leading a venue or similar hospitality operation.
• Ability to coach and develop a high-performing team.
• Strong commercial acumen with a track record of driving sales and profitability.
• Passion for delivering memorable guest experiences.
• Hands-on leader who can operate from the floor during busy periods.

Responsibilities

• Lead, coach and develop a high-performing venue team.
• Set the standard for energetic, memorable guest experiences.
• Own financial performance, including sales growth, labour and wage management, cost control and profitability.
• Oversee day-to-day venue operations and maintain high standards across the business.
• Build a strong team culture where people feel supported, challenged and motivated.
• Work closely with operational leaders and support teams to deliver wider business initiatives.

Skills

Leadership

People-first

Commercial mindset

Hospitality focus

Hands-on leadership

Job description

Big games, big atmosphere and a venue that's all about being part of the action. We're looking for an experienced Venue Manager to lead Sports & Rec Sylvia Park, bringing together a great team, strong performance and memorable guest experiences.

About the Role

As Sports & Rec Sylvia Park's Venue Manager, you'll take ownership of the overall venue operation, leading your team to deliver great experiences while driving strong operational and commercial performance.

You'll thrive in a busy, high-energy environment and be confident leading across all areas of the business. With strong leadership, a passion for hospitality and a solid commercial mindset, you'll know how to build a high-performing team, deliver consistently great service and keep the venue running smoothly when things get busy.

You'll be across the people, service and numbers that keep Sports & Rec performing at its best.

• Lead, coach and develop a high-performing venue team

• Set the standard for energetic, memorable guest experiences

• Own financial performance, including sales growth, labour and wage management, cost control and profitability

• Oversee day-to-day venue operations and maintain high standards across the business

• Build a strong team culture where people feel supported, challenged and motivated

• Work closely with operational leaders and support teams to deliver wider business initiatives

About You

We're looking for someone who's:

• A natural leader: organised, confident and able to bring out the best in their team

• A people-first operator: approachable, supportive and invested in developing others

• Commercially switched on: comfortable owning the numbers, identifying opportunities and driving results

• A hospitality person at heart: passionate about great service, quality and creating an atmosphere guests want to come back to

• Hands-on: happy leading from the floor and jumping in when needed, particularly when the venue is at its busiest

What You’ll Love About Us

• Big Atmosphere: Be part of a lively sports bar where big games, busy weekends and great energy come with the territory

• Plenty of Variety: From everyday trade to major sporting events and packed game days, no two weeks look quite the same

• Team Culture: Lead a supportive, hardworking and social crew who know how to bring the atmosphere

• Growth Opportunities: Make your mark at Sports & Rec Sylvia Park while continuing to grow your career across Star Group