Event Operations Manager

Asm Global; Christchurch; Sur place; NZD 70 000 - 110 000; Plein temps

Résumé du poste

Legends Global is seeking an experienced Event Operations Manager for Te Pae Christchurch Convention Centre. You will lead Event Operations and Guest Services, coordinating live events from handover to completion and ensuring world-class service for clients and guests.

You will oversee staffing, vendor relations, and on-site operations, fostering a safe, efficient, and high-quality event experience while aligning with budget and operational goals.

Qualifications

• Experience in a leadership role within hospitality or a large venue.
• Ability to lead and develop a diverse operational team.
• Strong communication and organizational skills.
• Comfortable making decisions under pressure.
• Ability to build cross-department relationships.
• Proficiency with MS Word, Excel, Outlook, PowerPoint.

Responsabilités

• Lead the operational planning and delivery of large and complex events, acting as primary on-site contact for clients.
• Oversee event setup, live delivery, bump-in/out, and handovers between teams.
• Develop and mentor Event Operations and Guest Services teams.
• Plan staffing and manage staff requisitions to meet budget and operational needs.
• Ensure contractors comply with company requirements and regulations.
• Maintain high standards of guest service, punctuality, and presentation.

Connaissances

Leadership

Staff management

Event operations

Client relationships

Communication

Problem-solving

Microsoft Office

Momentus familiarity

Outils

Momentus

Description du poste

ABOUT THE ROLE

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

Te Pae Christchurch Convention Centre is looking for an experienced and people-focused Event Operations Manager to lead our Event Operations and Guest Services teams. This is a visible, hands-on leadership role suited to someone who enjoys bringing people, plans and operational details together.

Reporting to the Director of Operations, you will oversee as well as participate in the operational delivery of events from client handover through to event completion. You will ensure event spaces are set accurately, services are delivered smoothly, and every client and guest receives world-class service in line with Te Pae’s manaakitanga.

In this role, you will:

• Lead the operational planning and delivery of large and complex events, with Event Operations being the primary point of contact for all clients while on site.
• Ensure an effective handover between Event Coordination and Event Operations
• Oversee event set-up, live event delivery, bump-in and bump-out activities
• Lead, support and develop the Event Operations and Guest Services teams
• Plan staffing requirements and manage staff requisitions in line with operational needs and budgets
• Build effective relationships with clients, contractors, suppliers and internal departments
• Ensure contractors and service providers comply with company requirements and relevant regulations
• Maintain high standards of guest service, presentation, punctuality and reliability
• Review and improve standard operating procedures and quality documentation
• Oversee operational equipment, asset inventories and stock checks
• Support expenditure control and contribute to capital expenditure requirements <br/>Tune l
• Promote a safe working environment and ensure health and safety procedures are followed
• Assist the Director of Operations on projects and annual business planning.
• Provide operational reporting to the Director of Operations.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You will be a calm and capable operational leader who can maintain high standards in a busy, live-event environment. You are organised, attentive to detail and comfortable making decisions under pressure.

You will bring:

• At least one to two years’ demonstrated experience in a leadership role, preferably within hospitality and/or a large venue.
• The ability to lead, motivate, mentor and develop a diverse operational team
• Excellent verbal and written communication skills
• Strong organisational, planning and problem-solving capabilities
• Demonstrated attention to detail and the ability to use initiative
• The ability to build positive working relationships across departments
• Confidence working with suppliers, contractors and service providers
• Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Knowledge of event management systems, with experience using Momentus advantageous
• A personable, courteous and professional approach
• A positive, team-focused attitude without compromising safety
• The flexibility and resilience to work effectively in a changing, high-pressure environment.

Te Pae Christchurch operates seven days a week. This position works across a range of rostered shifts, including rotating weekends, to support the requirements of our events.

Applicants must be a New Zealand citizen or have permanent residency.

The successful applicant must provide a Criminal History Check.

If you meet the above criteria and want to be part of this exciting opportunity with a world-class convention centre in the heart of Christchurch, we would love to hear from you.

Applications for this role will close at 5:00 pm on Friday, 13 November. We encourage you to apply early, as we reserve the right to close this vacancy if we find the right candidate before the advertised closing date.

ABOUT THE VENUE

Te Pae Christchurch Convention Centre has been designed as Otautahi Christchurch's 'gathering place'. A key part of the regeneration of the city, the Government's investment in Te Pae Christchurch is set to act as a catalyst - not only for the growth and development of the city, but as a way of building lasting social, cultural and economic connections between the region and the world.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.

Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.

To learn more, visit us at ********************* and follow us @LegendsGlobal on Instagram, X, and LinkedIn.

Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.

We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.