Transit Operations Lead: Real-Time Network Control

Auckland Transport; Auckland; On-site; NZD 130,000 - 180,000; Full time

Benefits offered by this job

Public transport discount 25%

Professional development and training

Leadership career progression

Parental leave and study assistance

Job summary

Auckland Transport seeks an experienced Operations Lead to maintain service continuity across Auckland's bus, rail and ferry networks. The role requires leading response coordination, readiness planning, and real‑time operational decision making to keep the network moving.

You will work from control rooms in Takapuna or Ellerslie, rotate shifts, and collaborate with operators, contractors and stakeholders to deliver safe, reliable transport outcomes for Aucklanders.

Qualifications

• Relevant tertiary qualification or equivalent operational experience.
• CIMS Level 4 qualification or equivalent emergency management or incident management experience.
• Current and valid New Zealand Driver Licence.

Responsibilities

• Lead and coordinate public transport service continuity across bus, rail and ferry networks.
• Assess operational impacts and customer impacts arising from planned and unplanned events.
• Make informed operational decisions and provide escalation advice during complex incidents and disruptions.
• Support network recovery activities to minimise disruption and restore services efficiently.
• Develop and coordinate operational readiness plans for planned works and events.
• Coordinate multi‑modal responses where disruption extends across environments or modes.
• Provide expert operational advice relating to service continuity, customer experience and network performance.

Skills

Leadership

Stakeholder engagement

Communication

Decision making

Situational awareness

Education

Relevant tertiary qualification

CIMS Level 4 / emergency management qualification

Job description

Auckland Transport seeks an experienced Operations Lead to maintain service continuity across Auckland's bus, rail and ferry networks. The role requires leading response coordination, readiness planning, and real‑time operational decision making to keep the network moving.

You will work from control rooms in Takapuna or Ellerslie, rotate shifts, and collaborate with operators, contractors and stakeholders to deliver safe, reliable transport outcomes for Aucklanders.