Transit Operations Lead — Real-Time & Service Continuity

Auckland Transport; Auckland, Kumeu; On-site; NZD 110,000 - 150,000; Full time

Benefits offered by this job

Public transport discount

Professional development

Study assistance

Health benefits

Leadership opportunities

Job summary

Auckland Transport is seeking an experienced Operations Lead to oversee day-to-day public transport operations across bus, rail and ferry networks on a fixed-term basis until February 2027. The role is based in Auckland's control room environments and requires a strong operational leader capable of decisive action during incidents.

You will coordinate readiness, manage real-time responses, and work with operators, contractors and stakeholders to ensure safe, reliable, and customer-focused

Qualifications

• Tertiary qualifications or equivalent operational experience.
• CIMS Level 4 or equivalent emergency/incident management experience.
• NZ Driver Licence (Current and valid).
• Minimum 7 years in a complex operational environment.
• Experience leading or coordinating responses to incidents or disruptions.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Lead and coordinate public transport service continuity across bus, rail and ferry networks.
• Assess operational and customer impacts arising from planned and unplanned events.
• Make informed operational decisions and provide escalation advice during complex incidents and disruptions.
• Develop and coordinate operational readiness plans for planned works, events and network changes.
• Coordinate multi-stakeholder responses to disruptions across environments and modes.
• Maintain situational awareness and provide timely operational information to support decision-making and customer communications.

Skills

Operational leadership

Incident management

Stakeholder engagement

Communication skills

Multi-source analysis

Public transport ops

Decision making

Education

Relevant tertiary qualification or equivalent

CIMS Level 4 qualification or equivalent

NZ Driver Licence

Job description

Auckland Transport is seeking an experienced Operations Lead to oversee day-to-day public transport operations across bus, rail and ferry networks on a fixed-term basis until February 2027. The role is based in Auckland's control room environments and requires a strong operational leader capable of decisive action during incidents.

You will coordinate readiness, manage real-time responses, and work with operators, contractors and stakeholders to ensure safe, reliable, and customer-focused