Trade Support & Counter Specialist

Stellar Recruitment; Wellington; On-site; NZD 39,000 - 40,000; Full time

Benefits offered by this job

Free onsite parking

Team lunches

Career development

Ongoing training

Excellent work-life balance

Social events

Job summary

Stellar Recruitment is seeking a Trade Support specialist for a Wellington-based role with a leading distributor of building products. The role blends customer service and in-store support, assisting tradespeople with product needs and orders.

You will handle phone and email inquiries, support pricing and quotes, and coordinate deliveries with suppliers. The position offers regular training, a strong team culture, and a balanced, Monday-to-Friday schedule.

Qualifications

• Experience in a customer service or trade support role (ideally within the building industry).
• Confident communicator with strong phone and email etiquette.
• Proficient with Microsoft Office; SAP experience is a bonus.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person at the trade counter.
• Support customers with product advice, pricing, and quotes.
• Liaise with suppliers to arrange deliveries or coordinate stock for collection.
• Complete data entry, invoicing, and administrative tasks.
• Maintain accurate records and assist with reports and team meetings.
• Collaborate with the wider sales team to ensure smooth operations and satisfied customers.

Skills

Customer service

Trade support

Phone communication

Email communication

Data entry

Quoting

Tools

Microsoft Office

SAP

Job description

Stellar Recruitment is seeking a Trade Support specialist for a Wellington-based role with a leading distributor of building products. The role blends customer service and in-store support, assisting tradespeople with product needs and orders.

You will handle phone and email inquiries, support pricing and quotes, and coordinate deliveries with suppliers. The position offers regular training, a strong team culture, and a balanced, Monday-to-Friday schedule.