Trade Centre Lead: Grow Sales & Customer Experience

Aotearoa New Zealand Association of Social Workers; Whau; On-site; NZD 65,000 - 78,000; Full time

Benefits offered by this job

Quarterly incentives

Training & development programmes

Career progression opportunities

Supportive leadership

Job summary

NZ Safety Blackwoods is seeking a Trade Centre Supervisor for our Avondale Trade Centre. You will lead a team, drive sales, and deliver outstanding customer experiences while managing daily operations.

Ideal candidates bring retail/trade sales experience, a commercial mindset, and the ability to influence outcomes. This role offers development, a hands-on leadership path, and opportunities across a national business.

Qualifications

• Experience in retail, trade sales, customer service, or similar customer-facing roles.
• Strong commercial mindset with drive to grow sales and branch performance.
• Comfort with targets across sales, operations, and finances.
• Excellent organizational and prioritization skills.
• Ability to influence others through actions and attitude.
• Hands-on, proactive approach with ability to perform manual handling.
• Excellent communication and a positive, can-do attitude.
• Experience with industrial products (PPE, engineering supplies, tools) advantageous, but training provided.

Responsibilities

• Support the Trade Centre Manager to hit and exceed branch sales targets, KPIs, budgets.
• Identify opportunities to grow sales, engage customers, and improve branch performance.
• Lead by example with exceptional customer service and relationships.
• Influence outcomes through collaboration, initiative and solutions-focused approach.
• Coordinate daily branch activities to meet customer requirements on time.
• Assist with inventory management, stock takes, and inwards goods.
• Support branch administration: invoices, banking, stock receipts, POs, credits, POS.
• Maintain health, safety and branch presentation standards.
• Undertake manual handling tasks and support operations as needed.
• Collaborate with Account Managers and internal stakeholders to maximise opportunities.

Skills

Retail experience

Trade sales

Commercial mindset

Sales target drive

Leadership potential

Communication skills

Manual handling

Industrial products knowledge

Job description

NZ Safety Blackwoods is seeking a Trade Centre Supervisor for our Avondale Trade Centre. You will lead a team, drive sales, and deliver outstanding customer experiences while managing daily operations.

Ideal candidates bring retail/trade sales experience, a commercial mindset, and the ability to influence outcomes. This role offers development, a hands-on leadership path, and opportunities across a national business.