Reservation Office Administrator

Lindrew Limited; Christchurch; On-site; NZD 39,000 - 41,000; Full time

Job summary

Canterbury Trails is a renowned luxury tour operator in Phillipstown, Christchurch. We are seeking an organised administrator to deliver exceptional customer service, manage bookings, and support premium tours across the South Island.

The role runs 7am–3pm on a fixed-term contract, with holidays and weekends. You will liaise with hotels, guides, and guests, maintaining records and providing excellent information on tours and packages.

Qualifications

• Prior administration and customer service experience, preferably in tourism.
• Flexible working hours including public holidays and weekends.
• Strong organisation and attention to detail.

Responsibilities

• Answer phones and manage reservations during tours mornings.
• Process reservations, cancellations, and changes.
• Maintain reservation records and databases.
• Provide information and recommendations on tours.
• Coordinate with tour guides and staff for smooth operations.
• Support office with admin tasks, filing, data entry, inventory.

Skills

Administration

Customer service

Tourism industry

Multitasking

Team collaboration

Tools

Booking software

Microsoft Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Company: Canterbury Trails
Location:Phillipstown, Christchurch
Employment Type: Fixed contract (7 months) - Full-time
Hourly rate:$28-$30

Start Date: 1st October 2026 until 30th April 2027 (Fixed)

About the role

Canterbury Trails is a renowned and trusted luxury tour operator specializing in creating memorable travel experiences throughout the South Island. You'll contribute to delivering exceptional customer service and helping travelers discover the hidden gems of the South Island.

Key responsibilities

• Hours - 7am until 3pm. Monitor the office phone (mobile) for calls from customers, hotels and guides when/if issues arise the morning of tours
• Process tour reservations, cancellations, and modifications
• Maintain and update reservation records and databases
• Provide excellent customer service, offering information and recommendations on tours and packages
• Liaise with tour guides and other staff to ensure seamless tour operations
• Support the office team with general administrative tasks, including filing, data entry, and inventory management

Key Requirements

• Previous experience in administration and customer services, preferably in tourism
• Flexibility around working hours - this is a busy role (working on most public holidays and one day each weekend)
• Strong organisational skills and attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and familiarity with booking/reservation software
• Ability to multitask and handle a fast-paced work environment
• Ability to work independently, and as part of a team
• Experience in Luxury Inbound operations or tourism/travel industries
• Knowledge of Canterbury region's attractions and experiences