Part-Time Tourism Operations & Experience Coordinator

Mana Recruitment; Waitakere Ranges; On-site; NZD 55,000 - 83,000; Part time

Job summary

TIME Unlimited, Auckland tourism business, seeks an capable operations professional for a hands-on role. The position focuses on bookings, coordinating hosted experiences, and ensuring smooth day-to-day flow within a small owner-led team.

Hours are approximately 25–30 per week, generally across three days, with on-site requirements in central Auckland. You'll work closely with the owners, supporting customers and trade partners, improving systems, and helping build the next phase of the

Qualifications

• Solid operational and/or administration experience in tourism or service industry.
• Experience with bookings/reservations or travel logistics.
• Strong attention to detail and communication.
• Ability to work independently in a small owner-led team.

Responsibilities

• Managing bookings, enquiries, amendments and special requests.
• Communicating with customers, trade partners and suppliers.
• Coordinating tours, hosted experiences, VIPs, groups, MICE and incentive movements.
• Checking itineraries, manifests, timings and operational requirements.
• Liaising with guides, hosts, drivers, attractions, accommodation providers and other suppliers.
• Maintaining accurate booking, customer and operational information.
• Following enquiries, actions and opportunities through to completion.
• Supporting day-to-day business administration.
• Identifying gaps, inefficiencies and opportunities to improve how things are done.
• Helping maintain an organised, professional and welcoming working environment.
• Supporting projects and wider business priorities as required.

Skills

Bookings management

Operations coordination

Customer service

Attention to detail

Communication skills

Problem solving

Independent

Cultural awareness

Job description

TIME Unlimited, Auckland tourism business, seeks an capable operations professional for a hands-on role. The position focuses on bookings, coordinating hosted experiences, and ensuring smooth day-to-day flow within a small owner-led team.

Hours are approximately 25–30 per week, generally across three days, with on-site requirements in central Auckland. You'll work closely with the owners, supporting customers and trade partners, improving systems, and helping build the next phase of the