Casual Telephonist

Health New Zealand - Te Whatu Ora - Southern; Dunedin; On-site; NZD 41,000 - 45,000; Full time

Job summary

Health New Zealand - Te Whatu Ora - Southern operates in Dunedin, South Island. The role of Telephonist involves handling a range of calls for Dunedin Hospital and performing related administrative duties, with several shift options across the day.

You will answer calls, assist with emergency procedures, log system faults, and support data entry and general admin tasks as part of a busy hospital communications team.

Qualifications

• Experience in customer service or administration; call centre experience desirable
• Basic computer skills, especially Word, Excel, Outlook
• Strong interpersonal skills and active listening
• Positive, team-oriented attitude

Responsibilities

• Answer internal and external calls
• Carry out emergency procedures when required
• Document faults in the phone system
• Complete data entry and other admin duties for the department

Skills

Customer service

Administration

Call centre experience

MS Office

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Health New Zealand - Te Whatu Ora - Southern – Dunedin, South Island

$29.95 - $32.47 per hour, depending on experience

First point of contact for all calls coming into Dunedin Hospital

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

Reporting to the Senior Telephonist, you will be responsible for:

• answering internal and external calls
• carrying out emergency procedures when required
• documenting any faults in the phone system.

The calls you deal with will vary from emergency calls to general enquiries. You will be organised, able to complete data entry, and responsible for other administration duties associated with the department.

You will be covering the below shifts, with annual leave and sick leave when required:

7.30am - 3.30pm
8.00am - 4pm
9.30am - 6pm
3pm - 11pm
4pm - 12am
12am - 7.30pm

About the Team/Service/Location

Health New Zealand | Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

As a telephonist, you will be a key point of contact within the organisation and will need to demonstrate:

• experience within a customer service or administration role and call centre (not essential but desirable)
• basic computer knowledge, particularly with Microsoft Office (Word, Excel, Outlook)
• great interpersonal skills with the ability to listen actively and respond in a calm and considered manner
• a positive attitude and team-focused approach to your work.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.