Telecare Field Representative

Hato Hone St John; Greymouth; On-site; NZD 31,000 - 38,000; Part time

Job summary

Hato Hone St John is seeking a Telecare Field Representative to support our medical alarm customers across Hokitika, Greymouth, Reefton and surrounding West Coast areas. The role involves demonstrating and installing systems, building relationships, and converting interest into secured sales.

You’ll respond to alerts, provide first-rate customer care, and assist at community events. A NZ driver's license and resilience are essential for this permanent part-time position.

Qualifications

• Experience in customer-facing roles.
• Strong empathy and resilience.
• Good problem-solving and communication skills.

Responsibilities

• Build positive, trusting relationships with users of medical alarms.
• Demonstrate and install monitored alarm systems.
• Convert interest into a secured sale.
• Provide customer care including servicing and troubleshooting equipment.
• Promote services at community events and demos.
• Respond promptly to emergency alerts and coordinate help.

Skills

Customer-facing

Empathy

Problem-solving

Sales experience

Time management

Organisational skills

NZ Driver's license

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day.

Job Description

He aha te tūranga- About the role:

As Aotearoa's leading medical alarm provider, our St John Medical Alarm team are passionate about helping seniors, people with disabilities, and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind, ensuring that help is just the push of a button away.

As a Telecare Field Representative, you'll play a vital role in supporting our customers by:

• Building positive, trusting relationships with those who rely on our medical alarms.
• Demonstrating and installing our monitored alarm systems, ensuring customers feel confident using them.
• Convert interest in our service to a secured sale.
• Providing top-notch customer care, including servicing and troubleshooting alarm equipment.
• Promoting our services at community events and group demonstrations.
• Responding promptly to emergency alerts and coordinate appropriate assistance.

This is apermanent, part-timeposition working 24 hours across three days a week, Mon, Tue & Fri. You will also be on call every second weekend, with allowances provided.

This role covers Hokitika, Greymouth & Reefton however, you will support the Westport based Rep and cover their area when needed.

Qualifications

Ko wai koe | About You

You don't need prior experience with medical alarms—we'll teach you everything you need to know! What matters most is your ability to connect with people and provide outstanding customer support.

To succeed in this role, you'll have:

• Experience in a customer-facing role.
• Strong empathy and personal resilience.
• Good technical and problem-solving skills.
• Experience in sales would be advantageous.
• The ability to manage multiple tasks and adapt to change.
• Excellent time management and organisation skills.
• A full New Zealand driver licence with confidence driving on open and rural roads.

For further information please contact Anita Teague [emailprotected] for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.