Technology Support Analyst

Sime Darby; Manurewa; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible shift roster

Training and development opportunities

Wellbeing initiatives

Job summary

Sime Darby Motor Group (NZ) Ltd is seeking a proactive IT Service Desk professional to be the first point of contact for digital support requests.

You will provide 1st/2nd line support across hardware, software, networks and business applications, document solutions, and collaborate with vendors to resolve complex issues. A tertiary IT or related degree and 2–3 years in a service desk are preferred.

Qualifications

• Minimum a tertiary qualification in IT, business, or a related field.
• Experience in a Service Desk, Technical Support, or Application Support role (2–3 years).
• Experience supporting ERP/CRM/DMS systems, with Dynamics 365 exposure desirable.

Responsibilities

• Provide 1st and 2nd line support for hardware, software, networks, and key business apps.
• Own incidents and service requests; troubleshoot, escalate, and ensure timely resolution.

Skills

IT support

ERP/CRM/DMS

Azure Active Directory

Microsoft Teams

SharePoint

Intune

Customer-focused

English communication

NZ driving licence

Education

Tertiary qualification in Information Technology/Business or related field

Tools

DMS/ERP systems (DMS, D365/Annata, Autoline)

Job description

Company :

Sime Darby Motor Group (NZ) Ltd

When a simple restart isn’t enough to fix the problem, that’s where you come in. We’re looking for a proactive technology professional who enjoys solving complex issues, delivering exceptional customer service, and helping people get the most out of their technology.

The role

Reporting to the Service Desk Manager and joining a team of 18 dedicated professionals, you will serve as the first point of contact for all digital support requests, playing a vital role in ensuring our business operations run smoothly and efficiently. You’ll:

• Deliver 1st and 2nd level support to end users, resolving issues across hardware, software, networks, and key applications (DMS, D365/Annata, Autoline).
• Take ownership of incidents and requests, troubleshooting, escalating when needed, and ensuring timely resolution.
• Provide exceptional support through phone, email, Teams, in-person, and our service portal.
• Manage ITSM tickets accurately and efficiently, maintaining clear, empathetic communication throughout.
• Document solutions and contribute to the knowledge base to improve response times and service quality.
• Collaborate with internal teams and external vendors to resolve complex issues.

About you

The ideal candidate will have proven experience in a Service Desk or Application Support environment. You will bring strong technical expertise, sound problem-solving skills, and the ability to quickly assess and resolve IT issues, escalating where appropriate to ensure seamless support for employees across the business units.

What You Will Bring:

• A tertiary qualification in Information Technology, Business, or a related field
• Solid understanding of IT infrastructure, operating systems and business applications.
• 2-3 years’ experience in a Service Desk, Technical Support, or Application Support role.
• Experience supporting ERP, CRM, and Dealer Management Systems (DMS) - with exposure to Dynamics 365 highly desirable.
• Strong working knowledge of Microsoft technologies, including Azure Active Directory, Microsoft Teams, SharePoint, and Intune, as well as ITSM and ticketing platforms.
• A customer-first approach, with the ability to build positive relationships
• Clear spoken English, with outstanding spoken and written communication skills.
• A full clean NZ drivers’ licence and good geographical knowledge of the wider Auckland region, as the role will involve travel to sites as required.

What We Can Offer You

This is a full-time position (40 hours per week), working Monday to Friday between 7:00am and 5:30pm on a flexible shift roster. The role is based out of our Newmarket, Ellerslie, or Wiri offices. In return, we offer:

• A supportive, collaborative, and inclusive team culture.
• Ongoing learning, training, and professional development opportunities.
• A strong focus on employee wellbeing, including free EAP services, discounted Southern Cross health insurance, annual flu vaccinations, and company-wide wellbeing initiatives
• Opportunities for career growth and development within one of New Zealand’s leading automotive groups.
• Access to a wide range of employee benefits, discounts, and offers from over 100 retailers nationwide.

We’re proud of our team culture because it’s built on a desire for everybody to fulfil their potential.

Note: The recruitment process involves phone screen, reference checks, driver checks and right to work checks.