Service Desk Engineer

Sport New Zealand; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Collaborative IT team

Professional development opportunities

Job summary

Sport New Zealand is seeking a customer-focused Service Desk Engineer to join our Information Technology team in Wellington. You will provide frontline support across laptops and mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware, handling incidents from diagnosis to resolution with a strong customer focus.

As part of a diverse tech environment, you’ll contribute to service improvements, maintain asset records, and support deployments.

Qualifications

• Experience delivering Tier 1 and Tier 2 service desk support.
• Experience supporting Microsoft 365 environments and end-user devices.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Intune or equivalent.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide front-line support across laptops, mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware.
• Manage incidents and service requests from diagnosis to resolution with a customer-focused approach.
• Troubleshoot issues in person, over the phone and remotely.
• Support hardware provisioning and lifecycle management.
• Maintain accurate asset records and documentation.
• Identify opportunities to improve processes and automation.

Skills

Tier 1 support

Tier 2 support

Microsoft 365

End-user devices

Intune / MDM

Education

ICT qualification or industry certification

Job description

Are you passionate about technology and helping people use it well?

We’re looking for a customer-focused Service Desk Engineer to join our Information Technology team. You’ll provide responsive Tier 1 and Tier 2 support across the Sport NZ Group, helping colleagues resolve technical issues, build digital confidence and get the most from modern workplace technology.

This is a great opportunity to work across a diverse technology environment and support organisations that lead play, active recreation and sport in Aotearoa New Zealand.

About the role

Reporting to the Service Desk Lead, you’ll provide front-line support across laptops, mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware. You’ll manage incidents and service requests from diagnosis to resolution while delivering a great customer experience.

You'll also:

• Provide Tier 1 and Tier 2 technical support across Sport NZ and HPSNZ.
• Troubleshoot issues in person, over the phone and remotely.
• Support Windows 11, macOS, iOS and Android devices.
• Assist with technology projects, deployments and service improvements.
• Maintain accurate asset records, knowledge articles and documentation.
• Support hardware provisioning and lifecycle management.
• Identify opportunities to improve processes, self-service resources and automation.
• Contribute to a collaborative and customer-focused IT team.

What you'll bring

We're looking for someone who combines strong technical capability with a genuine passion for helping people.

You'll ideally have:

• Experience providing Tier 1 and Tier 2 service desk, desktop support or modern workplace support.
• Experience supporting Microsoft 365 environments and end-user devices.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Intune (or similar platforms).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• The ability to manage competing priorities in a busy environment.
• A curious mindset and enthusiasm for learning emerging technologies, including AI-enabled tools.
• A relevant ICT qualification, industry certification or equivalent practical experience.

At Sport NZ, you'll be part of an organisation that helps create a healthier, more active and connected Aotearoa. We offer:

• A supportive and collaborative team environment.
• Opportunities to develop your technical skills and career.
• Exposure to a broad range of technologies and projects.
• Flexible working arrangements.
• The opportunity to make a positive impact through your work.