Service Desk Engineer

High Performance Sport New Zealand; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Career development opportunities

Varied technologies exposure

Flexible working arrangements

Positive impact through work

Job summary

High Performance Sport New Zealand (Sport NZ Group) is seeking a Service Desk Engineer to provide frontline IT support across laptops, mobile devices, Microsoft 365, Teams and end-user hardware. Reporting to the Service Desk Lead, you will manage incidents from diagnosis to resolution while delivering excellent customer service and collaborating with a wide IT team.

Flexible arrangements and opportunities to develop technical skills are offered.

Qualifications

• Experience providing Tier 1 and Tier 2 service desk support.
• Experience supporting Microsoft 365 environments and end‑user devices.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Intune.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities in a busy environment.
• Curious mindset and willingness to learn emerging technologies, including AI‑enabled tools.
• ICT qualification, industry certification or equivalent practical experience.

Responsibilities

• Provide Tier 1 and Tier 2 support across Sport NZ and HPSNZ.
• Troubleshoot issues in person, over the phone and remotely.
• Support Windows 11, macOS, iOS and Android devices.
• Assist with technology projects, deployments and service improvements.
• Maintain accurate asset records, knowledge articles and documentation.
• Support hardware provisioning and lifecycle management.
• Identify opportunities to improve processes, self-service resources and automation.
• Contribute to a collaborative and customer-focused IT team.

Skills

Tier 1/2 support

Customer service

Troubleshooting

Communication

Prioritisation

Education

ICT qualification

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Intune

Job description

Are you passionate about technology and helping people use it well?

We’re looking for a customer-focused Service Desk Engineer to join our Information Technology team. You’ll provide responsive Tier 1 and Tier 2 support across the Sport NZ Group, helping colleagues resolve technical issues, build digital confidence and get the most from modern workplace technology.

This is a great opportunity to work across a diverse technology environment and support organisations that lead play, active recreation and sport in Aotearoa New Zealand.

About the role

Reporting to the Service Desk Lead, you’ll provide front-line support across laptops, mobile devices, Microsoft 365, Teams, Teams Rooms and end-user hardware. You’ll manage incidents and service requests from diagnosis to resolution while delivering a great customer experience.

You'll also:

• Provide Tier 1 and Tier 2 technical support across Sport NZ and HPSNZ.
• Troubleshoot issues in person, over the phone and remotely.
• Support Windows 11, macOS, iOS and Android devices.
• Assist with technology projects, deployments and service improvements.
• Maintain accurate asset records, knowledge articles and documentation.
• Support hardware provisioning and lifecycle management.
• Identify opportunities to improve processes, self-service resources and automation.
• Contribute to a collaborative and customer-focused IT team.

What you'll bring

We're looking for someone who combines strong technical capability with a genuine passion for helping people.

You'll ideally have:

• Experience providing Tier 1 and Tier 2 service desk, desktop support or modern workplace support.
• Experience supporting Microsoft 365 environments and end-user devices.
• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Intune (or similar platforms).
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and customer service skills.
• The ability to manage competing priorities in a busy environment.
• A curious mindset and enthusiasm for learning emerging technologies, including AI‑enabled tools.
• A relevant ICT qualification, industry certification or equivalent practical experience.

At Sport NZ, you'll be part of an organisation that helps create a healthier, more active and connected Aotearoa. We offer:

• A supportive and collaborative team environment.
• Opportunities to develop your technical skills and career.
• Exposure to a broad range of technologies and projects.
• Flexible working arrangements.
• The opportunity to make a positive impact through your work.

Please note we shortlist applications as they are received and may close applications early.