Technology Support Analyst - ERP & DMS Expert, Flexible FT

Sime Darby Motor Group (NZ) Ltd; Manurewa; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Free EAP services

Discounted health insurance

Annual flu vaccinations

Wellbeing initiatives

Employee discounts

Job summary

Sime Darby Motor Group (NZ) Ltd is seeking a proactive IT Service Desk professional to be the first point of contact for digital support requests across our organisation in Auckland. You’ll join a team of 18 and help ensure business operations run smoothly and efficiently.

The role involves 1st/2nd line support for hardware, software, networks, and DMS/CRM systems, with opportunities to work with Dynamics 365. A tertiary IT qualification and strong Microsoft skills are essential.

Qualifications

• A tertiary qualification in Information Technology, Business, or a related field.
• Solid understanding of IT infrastructure, operating systems and business applications.
• 2-3 years' experience in a Service Desk, Technical Support, or Application Support role.
• Experience supporting ERP, CRM, and Dealer Management Systems (DMS) - Dynamics 365 exposure desirable.
• Strong working knowledge of Microsoft technologies including Azure AD, Teams, SharePoint, and Intune, plus ITSM/ticketing platforms.
• A customer-first approach with the ability to build positive relationships.
• Clear spoken English with outstanding written and verbal communication.
• Full clean NZ driver's licence and good knowledge of Auckland region for site travel.

Responsibilities

• Deliver 1st and 2nd level support to end users across hardware, software, networks, and key applications (DMS, D365/Annata, Autoline).
• Take ownership of incidents and requests, troubleshoot, escalate when needed, and ensure timely resolution.
• Provide support via phone, email, Teams, in-person, and our service portal.
• Manage ITSM tickets accurately and empathetically.
• Document solutions and contribute to the knowledge base to improve response times.
• Collaborate with internal teams and external vendors to resolve complex issues.

Skills

Service Desk experience

Technical support

ERP/CRM/DMS experience

Microsoft technologies

Azure AD

Teams

SharePoint

Intune

Customer focus

English communication

Education

Tertiary qualification in IT/related field

Tools

Azure Active Directory

Microsoft Teams

SharePoint

Intune

Job description

Sime Darby Motor Group (NZ) Ltd is seeking a proactive IT Service Desk professional to be the first point of contact for digital support requests across our organisation in Auckland. You’ll join a team of 18 and help ensure business operations run smoothly and efficiently.

The role involves 1st/2nd line support for hardware, software, networks, and DMS/CRM systems, with opportunities to work with Dynamics 365. A tertiary IT qualification and strong Microsoft skills are essential.