Tech Support Analyst - ERP & End-User Support

Sime Darby; Manurewa; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible shift roster

Training and development opportunities

Wellbeing initiatives

Job summary

Sime Darby Motor Group (NZ) Ltd is seeking a proactive IT Service Desk professional to be the first point of contact for digital support requests.

You will provide 1st/2nd line support across hardware, software, networks and business applications, document solutions, and collaborate with vendors to resolve complex issues. A tertiary IT or related degree and 2–3 years in a service desk are preferred.

Qualifications

• Minimum a tertiary qualification in IT, business, or a related field.
• Experience in a Service Desk, Technical Support, or Application Support role (2–3 years).
• Experience supporting ERP/CRM/DMS systems, with Dynamics 365 exposure desirable.

Responsibilities

• Provide 1st and 2nd line support for hardware, software, networks, and key business apps.
• Own incidents and service requests; troubleshoot, escalate, and ensure timely resolution.

Skills

IT support

ERP/CRM/DMS

Azure Active Directory

Microsoft Teams

SharePoint

Intune

Customer-focused

English communication

NZ driving licence

Education

Tertiary qualification in Information Technology/Business or related field

Tools

DMS/ERP systems (DMS, D365/Annata, Autoline)

Job description

Sime Darby Motor Group (NZ) Ltd is seeking a proactive IT Service Desk professional to be the first point of contact for digital support requests.

You will provide 1st/2nd line support across hardware, software, networks and business applications, document solutions, and collaborate with vendors to resolve complex issues. A tertiary IT or related degree and 2–3 years in a service desk are preferred.