Technology Adoption & Change Consultant

Engage Squared Pty

Auckland

On-site

NZD 90,000 - 130,000

Full time

4 days ago

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Job summary

Engage Squared Pty is seeking a Change Management Consultant to drive technology adoption. You will design and deliver change strategies, develop user-centric materials, and train users during go-lives and beyond.

You will work with stakeholders, conduct impact assessments, and stay current with Microsoft ecosystem changes to continuously improve collateral and client outcomes. Auckland/Wellington-based role with NZ citizenship eligibility.

Qualifications

Excellent experience writing and distributing communications internally and with customers.
Working knowledge of Microsoft 365 applications (e.g., Copilot, Microsoft Teams, OneDrive, SharePoint Online).
Understanding of PROSCI or similar change management methodologies
Ability to engage with stakeholders, understand business needs, run requirement workshops and document requirements
Experience facilitating training sessions
Experience in communications and stakeholder engagement highly desirable
Consulting experience highly desirable
Proven experience creating custom user training collateral (user guides, videos, flyers)
Proven ability to work in a time sensitive environment

Responsibilities

Support the delivery of change and adoption projects including:
Conducting change impact assessments, training needs analysis, developing user personas and business scenario analysis
Developing and preparing change strategies, contributing to development, leading, and supporting activities designed to effect culture change and meet alignment objectives
Creating and tailoring material such as videos, user guides and awareness communications
Delivering product-specific and scenario-based training virtually and in-person
Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits
Taking part in demos/roadshows at client sites in lead up to go-live or during launch
Engaging with end-users through analysis interviews, focus groups and during launch phase
Undertaking analysis and reporting on the effectiveness of change & adoption campaigns on end users
Staying abreast of product changes within the Microsoft ecosystem, to support continued enhancement of our collateral and internal knowledge, including running Brown Bags to keep our staff across latest functionality
Ongoing involvement in internal innovation of our approach and deliverables
Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements
Where required, involvement in Engage Squared marketing events such as Office 365 User Groups, Responsive Coffee, webinars etc.