Technical Support Engineer – Enterprise IT (Hybrid)

Flight Centre

Auckland

Hybrid

NZD 70,000 - 90,000

Full time

13 days ago

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Benefits offered by this job

Travel discounts

Employee share scheme

Hybrid work model

Training & development

Global career opportunities

Job summary

Flight Centre Travel Group’s Enterprise Technology Services (ETS) team in Auckland is seeking a Technical Support Engineer to own escalated incidents and requests, providing expert hardware, software and enterprise platform support for our travel business.

You will diagnose issues, install and configure operating systems, and collaborate with internal teams and vendors to drive improvements. A minimum of five years in onsite IT support and travel industry knowledge (Sabre) are preferred.

Qualifications

Minimum 5 years' experience in onsite/ service desk IT support.
Strong hardware and OS troubleshooting skills with enterprise technologies.
Travel industry experience with knowledge of travel systems including Sabre.
IT degree desirable and industry certifications preferred.

Responsibilities

Diagnose, troubleshoot, and resolve complex hardware, software, infrastructure, and enterprise platform issues while managing escalated incidents and requests.
Install, configure, maintain, and optimise operating systems, enterprise platforms, user environments, devices, and system services while collaborating with internal teams, vendors, and service partners.
Contribute to a safe, inclusive, and accessible work environment and drive continual improvement across the technology environment.