Tech Support Specialist — Onsite & Remote IT Help

Maycroft Construction Ltd.; Wellington; Hybrid; NZD 55,000 - 80,000; Full time

Job summary

Maycroft Construction Ltd. is seeking a technology support specialist to be the first point of contact for day-to-day IT across our offices, sites, and regional teams.

You will help keep people connected, productive, and supported, both remotely and on site as required. Based in Petone, you will contribute to onboarding, asset management, system rollouts, and user training, while supporting cybersecurity and information management.

Qualifications

• Experience in customer-focused IT or technology support.
• Strong troubleshooting and problem-solving skills.
• Ability to manage competing priorities and stay organised.
• Clear communication and customer-focused approach.

Responsibilities

• Providing first-line technology support and resolving day-to-day technical issues.
• Coordinating user onboarding and offboarding, including accounts, equipment, and access.
• Managing technology assets and supporting equipment procurement and setup.
• Assisting with system rollouts, delivering user training, and facilitating technology adoption.
• Supporting cybersecurity, information management, and documentation processes.
• Liaising with external technology providers to resolve support requests.

Skills

Customer-focused IT support

Troubleshooting

Prioritization

Clear communication

Emerging technology interest

Team collaboration

Tools

MS 365

Active Directory

Job description

Maycroft Construction Ltd. is seeking a technology support specialist to be the first point of contact for day-to-day IT across our offices, sites, and regional teams.

You will help keep people connected, productive, and supported, both remotely and on site as required. Based in Petone, you will contribute to onboarding, asset management, system rollouts, and user training, while supporting cybersecurity and information management.