Junior IT Support Engineer — On-Site, Travel Ready

New Era Technology; Whangarei; Vor Ort; NZD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Company vehicle provided

Certification Bonus Program

EAP Program – Raise limited

Cost price on products from suppliers

Referral Bonus Initiative

School holiday – Projects and Training

Zusammenfassung

New Era Technology is seeking an IT Support Specialist to be the first point of contact for IT issues at client sites in Whangarei. You will handle tickets, diagnose problems, and communicate with non-technical users while traveling between sites in the region.

You will join a team that emphasizes continual learning, collaboration, and growth, with opportunities to work on the latest technologies and earn a certification bonus.

Qualifikationen

• Experience providing frontline IT support in a client-facing environment.
• Ability to translate technical information for non-technical users.
• Willingness to travel locally across sites and manage daily timesheets.

Aufgaben

• Respond to client inquiries and provide technical support via multiple channels.
• Diagnose and troubleshoot hardware/software issues and document in ticketing system.
• Escalate and track unresolved issues until resolution, ensuring timely updates.
• Stay current with product knowledge and industry trends to deliver accurate support.

Tools

Windows 11

Windows Server 2022

Azure Active Directory

FortiGate Firewall

Networking Switching

Wireless Networking

Printers/Copiers

Jobbeschreibung

New Era Technology is seeking an IT Support Specialist to be the first point of contact for IT issues at client sites in Whangarei. You will handle tickets, diagnose problems, and communicate with non-technical users while traveling between sites in the region.

You will join a team that emphasizes continual learning, collaboration, and growth, with opportunities to work on the latest technologies and earn a certification bonus.