Tech Solutions Specialist: Home & Field Installations

The Warehouse Group; Canterbury; Hybrid; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Salary + Commission and Incentives

Consecutive days off

Birthday day off

Discounts across brands

Lifestyle leave

Annual sick leave

Job summary

Noel Leeming Services team within The Warehouse Group is transforming the customer experience by delivering end-to-end tech support—from live demonstrations and advice to delivery, installation, and setup at homes or workplaces.

This hybrid role primarily operates in-store with field work delivering and setting up customers’ products in homes, requiring strong communication, troubleshooting, and proactive service.

Qualifications

• Two years of relevant work experience or relevant qualification.
• Confidence to set up and install technology.
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer.
• Driven, and confident in trouble shooting problems.
• Willingness to continue developing your career through onsite training and accreditations.
• Clean full New Zealand Driver's license.

Responsibilities

• Product Installation, data transfer, device configuration and troubleshooting.
• Provide training and support on a wide variety of products and services.
• Troubleshoot and resolve smart device or network problems and manage network security.
• Physical installation of products such as wall mounting.
• Attend store meetings and stocktakes, support field work when coworkers are on leave.
• Provide training support in form of workshops for groups and businesses.
• Maintain safe, organised and neat work areas.

Skills

Customer service

Troubleshooting

Communication skills

On-site installation

Education

Relevant qualification

Tools

New Zealand Driver's license

Job description

Noel Leeming Services team within The Warehouse Group is transforming the customer experience by delivering end-to-end tech support—from live demonstrations and advice to delivery, installation, and setup at homes or workplaces.

This hybrid role primarily operates in-store with field work delivering and setting up customers’ products in homes, requiring strong communication, troubleshooting, and proactive service.