Tech-Savvy Retail Customer Service Rep | Repairs & Inquiries

Noel Leeming; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team Card: Warehouse Group discount

Here for Good Leave

Birthday Leave

Counseling

Career Progression

Job summary

Noel Leeming in Queenstown is seeking a Customer Service Representative to assist customers at the counter, handling payments and inquiries, and supporting service and sales. You’ll resolve issues and contribute to a positive shopping experience.

The role requires calmness under pressure, clear communication, and a genuine interest in technology. Prior retail or customer-facing experience is preferred, with opportunities for growth within The Warehouse Group.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.
• A passion for helping others and your team.
• Experience using a point of sales system is beneficial.
• An interest in tech.

Responsibilities

• Assisting customers at the counter with questions about payments and Hire Purchases/credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Retail experience & customer-facing

Customer service

Communication skills

Tech affinity

Phone etiquette

Tools

POS system

Job description

Noel Leeming in Queenstown is seeking a Customer Service Representative to assist customers at the counter, handling payments and inquiries, and supporting service and sales. You’ll resolve issues and contribute to a positive shopping experience.

The role requires calmness under pressure, clear communication, and a genuine interest in technology. Prior retail or customer-facing experience is preferred, with opportunities for growth within The Warehouse Group.