Tech-Savvy CSR | Career Progression & Growth

Noel Leeming; Whakatāne; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Team discount card

Volunteer leave

Birthday leave

Counseling services

Career progression

Job summary

Noel Leeming Whakatāne is seeking a Customer Service Representative for a full-time, permanent role in-store. The position supports our Passionate Experts with end-to-end service—from inquiries and payments to after-sales assistance—within regular Monday–Friday hours.

You will resolve customer issues, handle administrative tasks, and contribute to a memorable shopping experience in a busy electronics environment.

Qualifications

• Experience in retail, hospitality, or a customer-facing role.
• Ability to undertake heavy lifting, climb ladders, and be on your feet for long periods.
• Friendly phone manner with strong written and verbal communication skills.
• Interest in technology and quick learning of computer systems.

Responsibilities

• Assisting customers at the counter with questions about payments, hire purchases and credit applications.
• Helping with service repairs and sales inquiries.
• Proactively addressing and resolving customer concerns.
• Supporting administrative tasks.

Skills

Interpersonal skills

Calm under pressure

Communication skills

Phone etiquette

Team player

Tools

POS system

Job description

Noel Leeming Whakatāne is seeking a Customer Service Representative for a full-time, permanent role in-store. The position supports our Passionate Experts with end-to-end service—from inquiries and payments to after-sales assistance—within regular Monday–Friday hours.

You will resolve customer issues, handle administrative tasks, and contribute to a memorable shopping experience in a busy electronics environment.