Systems Engineer

assessHR; Upper Harbour; On-site; NZD 80,000 - 110,000; Full time

Job summary

Ayone Computers is seeking a System Engineer with a strong focus on client service to provide deployment, maintenance, and technical support for clients. The role involves solving complex problems and delivering effective solutions.

You will contribute to development and growth of Ayone's solutions, making decisions based on timeframes, risks, and costs, while maintaining client documentation and ensuring high service levels.

Qualifications

• Requires 5+ years in system engineering or similar IT roles.
• Experience with Windows and Microsoft 365 stack.
• Familiarity with Microsoft 365 CoPilot and AI tools.

Responsibilities

• Provide Level 2 and 3 advanced technical end-user support, remote and on-site.
• Assess client requirements, quote and provision products and services; contribute to solutions.
• Install, configure, test, support, maintain, monitor, and manage IT services.

Skills

Windows

Microsoft 365

Azure AD Intune

CoPilot AI

Client service

Communication

Problem solving

End-user support

Education

Certifications (IT)

Tools

M365 Suite

Azure AD

Intune

CoPilot

Remote monitoring tools

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you ready to elevate your career as a System Engineer? At Ayone Computers, we're expanding our team & looking for someone with a strong focus on client service. If you thrive on solving complex problems & delivering effective solutions, this role is your chance to shine.

Ayone Computers is a well-established, fast-growing IT Support Company, with a reputation for providing innovative, cost-effective IT solutions.

The business continues to expand, and we are currently seeking to hire a System Engineer with an absolute focus on client service. The role involves providing management, deployment, maintenance, and technical support to our clients. You will identify and problem-solve to deliver effective solutions confidently.

The successful candidate will be able to make decisions based on timeframes, objectives, risks, implications, and costs. Ideally, you will have the ability to contribute to the development and growth of the solutions Ayone Computers offers our clients.

Key Responsibilities

• Provide Level 2 and Level 3 advanced technical end-user support, both remote and on-site, providing a high level of expertise in both hardware and software
• Assess client requirements, quote, and provision products, services, and solutions. Identify new business opportunities and services, and contribute to their technical solution design and implementation.
• Install, configure, test, support, maintain, monitor, and manage IT and other services.
• Ensure systems are properly maintained and upgraded, M365 compliance, and patching.
• Provide advanced technical input to other team members and assist with escalations if appropriate.
• Complete and maintain client documentation in line with company policies, including procedures, asset inventories, and infrastructure documentation.

Key Attributes:

You will have excellent verbal and written communication skills with:

• At least 5 years of system Engineer experience (preferably with relevant certifications)
• Proven experience in the support and implementation of Windows and Microsoft 365 stack.
• Exposure and familiarity with Microsoft 365 CoPilot and AI Tools
• Proven experience in Azure AD Intune and Microsoft 365
• Proven experience with high-level implementation and issue resolution
• Able to identify and devise client solutions, excelling in client service and communication.
• Demonstrated ability to motivate yourself.
• Strong record of accuracy and attention to detail