Support Worker - South Taranaki (Behavioural Support)

IHC New Zealand; Auckland; Hybrid; NZD 34,000 - 41,000; Full time

Benefits offered by this job

Refer-a-Friend bonus

Free Employee Assistance Programme (EA

Long service leave and insurance after

Job summary

IDEA Services Ltd, part of the IHC Group, is seeking a Support Worker to assist adults with intellectual disabilities in their homes and communities in South Taranaki. The role emphasizes de-escalation, risk management, and building independence, with day, evening, overnight, and weekend shifts available.

The position involves supporting daily living activities, mobility, medication assistance, and documentation, within a patient-centered, community-focused framework.

Qualifications

• Experience in disability support, mental health, youth work, corrections, community services, or emergency services is highly regarded.
• Experience supporting people with behaviours of concern or complex needs.
• Confidence using de-escalation techniques and responding to challenging situations.
• A positive, person-centred approach and strong relationship-building skills.

Responsibilities

• Use de-escalation techniques and risk management to support individuals in challenging situations.
• Assist with daily living activities tailored to individual needs, including community participation and personal cares.
• Support with medication and household tasks as required.
• Promote independence and safety in the person’s living environment.
• Maintain clear documentation and communication with the support team.

Skills

Behavioural support

De-escalation

Risk management

Relationship building

Communication

Documentation

NZ Driver Licence

Tools

Computers/tablets

Job description

Support Worker - South Taranaki (Behavioural Support)

Use your behavioural support expertise to create meaningful change

Support people with complex needs to achieve greater independence

Join a values-led organisation with genuine career development opportunities

Mō te tūnga | About the role

In this role, you'll use your skills in de-escalation, risk management, and relationship-based support to help people navigate challenging situations, build independence, and achieve positive outcomes. You'll play a key role in creating safe, supportive environments where people can thrive.

Alongside behavioural support, you'll assist with daily living activities tailored to individual needs, including community participation, medication support, household tasks, personal cares, and achieving personal goals.

This is an ideal opportunity for someone who is resilient, calm under pressure, and understands that behaviour is communication.

Availability to work a range of day, evening, overnight, and weekend shifts is required.

Experience in disability support, mental health, youth work, corrections, community services, or emergency services will be highly regarded.

• Experience supporting people with behaviours of concern or complex needs
• Confidence using de-escalation techniques and responding to challenging situations
• A positive, person-centred approach and strong relationship-building skills
• Excellent communication and documentation skills
• Confidence using computers and tablets
• Physical fitness and resilience for an active support role
• Flexibility to work a variety of shifts, including weekends and wakeovers
• A Full New Zealand Driver Licence

Nōu te rourou | What's in it for you?

$24.68-$30.13 per hour, depending on qualifications and experience

Ongoing professional development and career progression opportunities

Support to achieve Health and Wellbeing Level 2, 3 and 4 qualifications

Long service leave and insurance benefits after two years' serviceRefer-a-Friend bonus programme

Free Employee Assistance Programme (EAP)

The opportunity to make a real difference every day

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

IDEA Services Ltdis an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.

Location(s) Taranaki

Expertise Healthcare

Job level(s) Entry (no qualifications/experience), 1-3 years experience, 3+ years experience

Work type(s) Permanent full-time, Permanent part-time, Fixed term full-time, Fixed term part-time