Support Worker - Auckland (Forensic Rehabilitation)

IHC; Auckland; Hybrid; NZD 34,000 - 42,000; Full time

Benefits offered by this job

RIDSAS shift allowance

Level 2–4 Health & Wellbeing support

Long service leave entitlements

Refer a friend bonus

Employee Assistance programme

Job summary

IDEA Services in Auckland is seeking a compassionate Support Worker to assist adults with intellectual disabilities involved with the justice system in forensic rehabilitation. You’ll work across Albany and Massey with rostered day, evening and sleepover shifts, upholding safety, respect, and positive behaviour support.

This role offers $24.68-$30.13 per hour plus a $2 shift allowance on eligible RIDSAS shifts, with funding for Level 2–4 Health and Wellbeing certificates, long service leave, and

Qualifications

• Experience is preferred but not essential; life experience and the right attitude are valued.
• Backgrounds such as security, corrections, defence, youth work, coaching, community leadership, trades, or disability/mental health support are encouraged.
• A full NZ driver’s licence is required.

Responsibilities

• Maintain safety, monitor behaviour, and respond to challenging situations.
• Build trusting relationships and coach people through change.
• Support rehabilitation and reintegration goals within the community.

Skills

Calm under pressure

Resilience

Sound judgement

Trust-building

Communication skills

Safety focus

Problem solving

Physical capability

Driver's licence

Job description

Support Worker - Auckland (Forensic Rehabilitation)

• Locations: Albany and Massey
• Job type:Full time and part time opportunities
• Shifts: Rostered shifts - availability for day, evening and sleepovers shifts is required
• Pay: $24.68 - $30.13 per hour depending on relevant qualifications (an additional $2 per hour allowance applies when working eligible RIDSAS shifts)

Are you interested in making a positive impact on people's lives? Join us in empowering people on their journey towards rehabilitation and reintegration into the community.

About the role | Mō te tūnga

Working in forensic rehabilitation requires you to remain calm under pressure, demonstrate resilience, use sound judgement, and build trust with people from a wide range of backgrounds.

At IDEA Services, you'll support people with intellectual disabilities who have had involvement with the justice system to develop new skills, reduce offending behaviour, and reintegrate safely into their communities.This isn't just a job, it's an opportunity to make a real difference in someone's life.

We're looking for Support Workers with the strength of character, patience, and commitment to support people through their rehabilitation journey. This role is ideal for people who thrive in active environments, can maintain professional boundaries, and are confident navigating challenging situations while remaining respectful, professional, and solution-focused.

A key part of the role involves maintaining safety, monitoring behaviour, and responding effectively to challenging situations. Through positive behaviour support and a consistent approach, you'll help create an environment where people can learn, grow, and achieve meaningful goals.

Previous experience is preferred, but more importantly, we are looking for someone with some life experience and the right attitude. People from backgrounds such as security, corrections, defence, youth work, coaching, community leadership, trades, or disability, addictions and mental health support are encouraged to apply.

• Can confidently manage challenging situations
• The ability to build strong, trusting relationships and coach people through change
• Resilience, awareness, and a strong focus on safety
• An open-minded, non-judgmental approach when working with diverse individuals
• Comfortable using computers and tablets as part of daily work
• Strong written and verbal communication skills
• Has the physical capability to participate in activities and respond when safety concerns arise
• A full NZ driver’s licence

What's in it for you? | Nōu te rourou

• $24.68 - $30.13 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREEEmployee Assistance programme service anytime you need health and wellbeing support.

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community. IDEA Services Ltdis an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.

Posted on 22 Oct 2026

Closes on 19 Nov 2026 23:55

Location(s) North Shore, West / Central

Expertise Caregiving and Disability Support, Healthcare

Job level(s) 1-3 years experience, 3+ years experience