Support Manager — Remote & Travel (Junior to Senior)

VXT Limited; Christchurch; Hybrid; NZD 100,000 - 220,000; Full time

Benefits offered by this job

Salary range NZD 100k-220k+

Raises every 6 months

Stock options over NZD 100k+

Pay transparency

Wellbeing allowance 3.6k/year

Wellbeing leave 6 days/year

International conference travel

4 weeks paid annual leave

6 months parental leave

Job summary

VXT Limited is seeking a Support Manager (junior to senior) to build relationships with customers and manage support processes from Christchurch in-person or remote North America. This full-time role blends technical troubleshooting with customer success in a fast-growing legal AI environment.

You will handle tickets in HubSpot, host remote or in-person meetings, diagnose network and device issues, and drive improvements through documentation and automation. Travel is a possibility.

Qualifications

• 2+ years of support experience.
• Experience in the legal industry is advantageous.
• Willingness to travel.

Responsibilities

• Manage support tickets in HubSpot related to training and product issues.
• Host support meetings with customers (remote and in-person) to resolve problems.
• Diagnose issues: call quality, audio devices, networks and firewalls; reproduce bugs and write escalations for engineers.
• Triaging in Slack to route urgent issues quickly.
• Create help centre articles, product requests, or fixes.
• Build automations to improve customer support at VXT.
• Cover a shift in the 24/5 roster.
• Pursue professional development to improve communication and technical skills.

Job description

VXT Limited is seeking a Support Manager (junior to senior) to build relationships with customers and manage support processes from Christchurch in-person or remote North America. This full-time role blends technical troubleshooting with customer success in a fast-growing legal AI environment.

You will handle tickets in HubSpot, host remote or in-person meetings, diagnose network and device issues, and drive improvements through documentation and automation. Travel is a possibility.