Support Analyst - ACC & Eligibility Team

Health New Zealand - Te Whatu Ora; Wellington; On-site; NZD 88,000 - 92,000; Full time

Job summary

Health New Zealand - Te Whatu Ora is seeking a Support Analyst for the ACC & Eligibility Team in Wellington. You will provide expert advice, support, and training related to treatment injuries for Capital, Coast and Hutt Valley staff and patients, coordinating lodgement and billing where needed.

You will act as the go-to expert on Treatment Injury processes, ensuring accurate information delivery and collaboration across hospital and ACC workflows to maximise outcomes and compliance.

Qualifications

• Familiarity with ACC processes and workflows, ability to learn through training.
• Experience handling treatment injuries or claims lodgement is advantageous.
• Strong time management, adaptability and flexibility.

Responsibilities

• Provide specialist advice, support, reporting and training to staff/patients regarding ACC treatment injuries.
• Serve as go-to person for Treatment Injury queries with knowledge of internal hospital and ACC processes to enable lodgement, support, tracking and billing.
• Support revenue recovery and provide guidance to clinical and clerical staff regarding eligibility and invoicing.

Skills

ACC treatment injuries knowledge

Reporting and analytics

Staff training

Tools

Outlook

Excel

Access

Adobe PDF

IB A WebPAS

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support Analyst - ACC & Eligibility Team

Health New Zealand - Te Whatu Ora – Wellington Central, North Island

2d ago , from Te Whatu Ora Health New Zealand

"Accepting applications from current HNZ employees only"

Location: Wellington Regional Hospital

Contract: Permanent, Full Time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We need a Support Analyst who can provide specialist advice, support, reporting and training to Capital, Coast and Hutt Valley staff and/or patients in relation to ACC treatment injuries. The Support Analyst is seen as the go-to person for Treatment Injury-related queries and has a thorough understanding of both internal hospital and external ACC processes to enable identification, lodgement, support, tracking and billing of treatment injuries.

The salary range for this role is $88,000 - $92,400, depending on experience.

About the Team/Service Location

The ACC & Eligibility team provides comprehensive revenue recovery maximisation and support services to the organisation in relation to ACC and patient eligibility processes and policies, including the completion of claims and treatment injury processes, invoicing, training and provision of advice to clinical and clerical staff.

About you

• You have familiarity with general ACC processes and workflows, with the ability to learn and apply these effectively through training. Specific ACC Treatment Injury and/or claims lodgement experience is highly beneficial
• You have proven time management skills combined with adaptability and flexibility
• Overall intermediate computer literacy is essential. Microsoft Outlook, Word and Excel experience is essential at a basic level. Microsoft Access, Adobe PDF software and/or existing experience with IBA WebPAS or Single Clinical Portal is an advantage.
• You place a high value on supporting optimal patient outcomes throughout their treatment and recovery through timely provision of accurate and thorough information to ACC to support cover decisions and other entitlements, while also enabling revenue recovery to sustain service funding

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

***************@tewhatuora.govt.nz