Support Analyst - ACC & Eligibility Team

JobSpace; Wellington; On-site; NZD 88,000 - 92,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Support Analyst for the ACC & Eligibility Team based at Wellington Regional Hospital. The role focuses on advice, support, reporting and training related to ACC treatment injuries, including lodgement, tracking and billing processes.

Ideal candidates will have familiarity with ACC processes, strong time management, and basic MS Office skills. The team delivers revenue recovery support and patient eligibility guidance across facilities in the region.

Qualifications

• Experience with ACC processes/workflows is advantageous
• Strong time management, adaptability and flexibility
• Basic level of Microsoft Office (Outlook/Word/Excel) required; Access/Adobe PDF and clinical portals are a plus

Responsibilities

• Provide specialist advice, support, reporting and training to staff and/or patients on ACC treatment injuries.
• Serve as the go-to person for Treatment Injury queries and understand internal hospital and ACC processes to enable lodgement, support, tracking and billing.
• Contribute to timely information provision to ACC to support cover decisions and other entitlements, while assisting revenue recovery.

Skills

Time management

Adaptability

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

Adobe PDF

IBA WebPAS

Single Clinical Portal

Job description

Support Analyst - ACC & Eligibility Team

Support Analyst - ACC & Eligibility Team

Location: Wellington Regional Hospital

Contract: Permanent, Full Time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We need a Support Analyst who can provide specialist advice, support, reporting and training to Capital, Coast and Hutt Valley staff and/or patients in relation to ACC treatment injuries. The Support Analyst is seen as the go-to person for Treatment Injury-related queries and has a thorough understanding of both internal hospital and external ACC processes to enable identification, lodgement, support, tracking and billing of treatment injuries.

The salary range for this role is $88,000 - $92,400, depending on experience.

About the Team/Service Location

The ACC & Eligibility team provides comprehensive revenue recovery maximisation and support services to the organisation in relation to ACC and patient eligibility processes and policies, including the completion of claims and treatment injury processes, invoicing, training and provision of advice to clinical and clerical staff.

About you

• You have familiarity with general ACC processes and workflows, with the ability to learn and apply these effectively through training. Specific ACC Treatment Injury and/or claims lodgement experience is highly beneficial
• You have proven time management skills combined with adaptability and flexibility
• Overall intermediate computer literacy is essential. Microsoft Outlook, Word and Excel experience is essential at a basic level. Microsoft Access, Adobe PDF software and/or existing experience with IBA WebPAS or Single Clinical Portal is an advantage.
• You place a high value on supporting optimal patient outcomes throughout their treatment and recovery through timely provision of accurate and thorough information to ACC to support cover decisions and other entitlements, while also enabling revenue recovery to sustain service funding

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.