ACC Administrator

New Zealand Government; New Zealand; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Learning environment

Supportive culture

Great lifestyle options

Wellbeing programs

Health New Zealand - Te Whatu Ora

Job summary

Health New Zealand | Te Whatu Ora in Palmerston North is seeking an ACC & Eligibility Contract Administrator to manage day-to-day ACC contracts and patient eligibility activities, working with clinical and non-clinical teams to ensure accurate invoicing and timely processing.

This role focuses on monitoring contract activity, maintaining data quality, and providing guidance on ACC processes while collaborating with ACC, Immigration NZ and internal stakeholders.

Qualifications

• Knowledge of medical terminology, anatomy and physiology.
• Proficient with Microsoft Word and Excel.
• Strong organisational, planning and problem-solving skills.
• Excellent written and verbal communication.
• Experience in healthcare, clinical or contract administration.
• Proactive, customer-focused and able to work independently.

Responsibilities

• Administer ACC contracts and patient eligibility activities daily.
• Coordinate with clinical and non-clinical teams to ensure timely claims and invoicing.
• Monitor contract activity and prepare invoicing information.
• Maintain high-quality data and support revenue optimisation.
• Advise and support staff on ACC processes and policy.

Skills

Medical terminology

Microsoft Word

Microsoft Excel

Organisational skills

Communication

Healthcare experience

Independent work

Job description

ACC & Eligibility Contract Administrator | Palmerston North Hospital | Permanent Fulltime

Use your contract administration, clinical knowledge and analytical skills to help maximise revenue and support accurate ACC and patient eligibility processes.

Flexible working hours may be considered for the successful candidate.

Benefits

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and challenging work with great lifestyle options
• Tailored wellness programmes
• Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an ACC & Eligibility Contract Administrator, you will be responsible for the day-to-day administration of ACC contracts and patient eligibility activities. You will work closely with clinical and non-clinical teams to ensure claims, referrals, invoicing processes and eligibility assessments are completed accurately and within required timeframes.

This role plays a key part in supporting revenue optimisation across the organisation by monitoring contract activity, preparing invoicing information, maintaining high-quality data, and identifying opportunities to maximise revenue. You will also provide advice, education and support to staff on ACC processes, patient eligibility requirements and related policies, while building strong relationships with ACC, Immigration New Zealand and internal stakeholders.

About you

• Knowledge of medical terminology, anatomy and physiology, supported by relevant study or experience.
• Strong computer skills, including intermediate proficiency in Microsoft Word and Excel.
• Excellent organisation, planning and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to build positive working relationships.
• Experience working in a healthcare, clinical, contract administration or related environment.
• A proactive, customer-focused approach and the ability to work independently while contributing to a high-performing team.

About the Team/Service

The ACC and Eligibility Team is responsible for providing comprehensive revenue maximisation and support services across the organisation in relation to ACC and patient eligibility processes and policy. The team supports services with claims management, invoicing, patient eligibility assessments and provides expert advice to clinical and clerical staff. It also acts as the central coordination point for the maintenance and administration of ACC contracts and contributes to strategic development activities with ACC and the Ministry of Health.

Te Pae Hauora o Ruahine o Tararua - MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay. Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees.

We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

About the Location

Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.

Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.

Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.

For more information on living and working in the Manawatū:

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.