Support Analyst — ACC & Eligibility Specialist

Health New Zealand - Te Whatu Ora; Wellington; On-site; NZD 88,000 - 92,000; Full time

Job summary

Health New Zealand - Te Whatu Ora is seeking a Support Analyst for the ACC & Eligibility Team in Wellington. You will provide expert advice, support, and training related to treatment injuries for Capital, Coast and Hutt Valley staff and patients, coordinating lodgement and billing where needed.

You will act as the go-to expert on Treatment Injury processes, ensuring accurate information delivery and collaboration across hospital and ACC workflows to maximise outcomes and compliance.

Qualifications

• Familiarity with ACC processes and workflows, ability to learn through training.
• Experience handling treatment injuries or claims lodgement is advantageous.
• Strong time management, adaptability and flexibility.

Responsibilities

• Provide specialist advice, support, reporting and training to staff/patients regarding ACC treatment injuries.
• Serve as go-to person for Treatment Injury queries with knowledge of internal hospital and ACC processes to enable lodgement, support, tracking and billing.
• Support revenue recovery and provide guidance to clinical and clerical staff regarding eligibility and invoicing.

Skills

ACC treatment injuries knowledge

Reporting and analytics

Staff training

Tools

Outlook

Excel

Access

Adobe PDF

IB A WebPAS

Job description

Health New Zealand - Te Whatu Ora is seeking a Support Analyst for the ACC & Eligibility Team in Wellington. You will provide expert advice, support, and training related to treatment injuries for Capital, Coast and Hutt Valley staff and patients, coordinating lodgement and billing where needed.

You will act as the go-to expert on Treatment Injury processes, ensuring accurate information delivery and collaboration across hospital and ACC workflows to maximise outcomes and compliance.