Supervision Management Specialist

AIA; Devonport-Takapuna; In loco; NZD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

AIA Shared Services is seeking a Supervision Management Specialist to strengthen adviser compliance, advice quality, and customer outcomes. You will oversee supervision reviews, coach advisers, and collaborate with stakeholders to resolve issues while driving governance improvements.

You will apply deep knowledge of financial services and regulatory frameworks, deliver training and feedback, and contribute to continuous improvement across the supervision program.

Competenze

• Strong knowledge of the financial services industry, products, and regulatory frameworks.
• Ability to influence, engage, and build trusted relationships with stakeholders.
• Experience coaching and developing others.
• Strong analytical and problem-solving skills.
• Ability to communicate clearly through reports, presentations, training, and discussions.
• Experience in supervision, assurance, compliance, or risk management.
• NCFS Level 5.
• Tertiary qualification or equivalent capability.

Mansioni

• Provide oversight and coaching to advisers and business teams.
• Support governance, regulatory standards, and high-quality advice across the FAP network.
• Deliver targeted coaching, feedback, and training to advisers and stakeholders.
• Identify risks, trends, and remediation actions to improve supervision processes.
• Produce clear insights and reporting to inform decision-making and drive continuous improvement.
• Develop and enhance supervision frameworks and communications for efficiency and consistency.

Conoscenze

Financial services knowledge

Stakeholder engagement

Coaching & feedback

Analytical skills

Risk management

Communication

Supervision/compliance

NCFS Level 5

Formazione

NCFS Level 5

Tertiary qualification

Descrizione del lavoro

Your Role with Us

As a Supervision Management Specialist, you will play a key role in helping AIA maintain strong advice quality, governance, and regulatory standards across our Financial Advice Provider network. Working closely with advisers, business stakeholders, and internal teams, you will provide oversight, coaching, and guidance that supports great customer outcomes and builds confidence in our advice services. This is an opportunity to influence continuous improvement, strengthen compliance practices, and share your expertise through training, feedback, and stakeholder engagement, while contributing to AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

Conduct supervision reviews that strengthen adviser compliance, advice quality, and customer outcomes across the AIA FAP network. Identify emerging risks, analyse compliance trends, and recommend practical actions that improve governance and regulatory alignment. Deliver targeted coaching and feedback that supports adviser development, capability growth, and consistent standards. Collaborate with stakeholders to resolve compliance issues, manage escalations, and implement effective remedial actions. Produce clear insights and reporting that inform decision-making and drive continuous improvement across supervision activities. Develop and enhance supervision processes, frameworks, and communications that improve efficiency, consistency, and quality.

Your Capabilities

You have strong knowledge of the financial services industry, financial products, and the regulatory frameworks that support quality advice delivery. You bring the confidence to influence, engage, and build trusted relationships with a wide range of stakeholders. You have experience coaching and developing others, providing constructive feedback that supports growth and performance improvement. You bring strong analytical and problem-solving skills, enabling you to identify risks, recognise trends, and recommend effective solutions. You have the ability to communicate clearly through written reports, presentations, training sessions, and stakeholder discussions. You have experience in supervision, assurance, compliance, or a related risk management environment. You have achieved NCFS Level 5. You may also have a relevant tertiary qualification or experience that has built equivalent capability and expertise.

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

DEIB Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Information

Our Talent team does not require any recruitment agency support.

For general enquiries only, contact: You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.

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