Corporate Solutions Coordinator

AIA; Devonport-Takapuna; On-site; NZD 60,000 - 85,000; Full time

Job summary

AIA Shared Services is seeking a Corporate Solutions Coordinator to support the Corporate Solutions group schemes. You will work closely with advisers, third-party administrators, Business Development Managers, and internal teams to deliver a seamless customer experience and ensure services run smoothly.

You will build knowledge of AIA’s products and processes, support continuous improvement initiatives, and help resolve operational queries while maintaining high service levels and strong

Job description

Your Role with Us

As a Corporate Solutions Coordinator, you play an important role in delivering a seamless experience for AIA’s Corporate Solutions group schemes. Working closely with advisers, third-party administrators, Business Development Managers, and internal teams, you become a trusted operational partner who helps keep services running smoothly and efficiently. This is a relationship-focused role where your coordination, communication, and problem-solving skills directly contribute to positive customer outcomes. You will have the opportunity to build deep knowledge of AIA’s products and processes while supporting continuous improvement initiatives that enhance both customer experience and operational performance.

Your Impact

Manage and administer Corporate Solutions group schemes to deliver a smooth and positive end-to-end customer experience. Build strong relationships with advisers, third-party administrators, and internal stakeholders to enable effective collaboration and service delivery. Monitor account activity, identify emerging issues, and take proactive action to support customer and business needs. Resolve operational queries efficiently and escalate complex matters to maintain service quality and continuity. Contribute to process, product, and service improvements that enhance customer outcomes and operational efficiency. Support team and business objectives by providing responsive, accurate, and customer-focused operational support.

Your Capabilities

• You have strong communication skills and build positive relationships with a wide range of stakeholders.
• You bring excellent attention to detail and problem-solving skills, including the ability to work through ambiguous situations.
• You have the confidence to work independently while collaborating effectively with colleagues to achieve shared goals.
• You bring a proactive mindset, respond positively to change, and look for opportunities to improve processes and outcomes.
• You have the ability to learn and apply product, process, and system knowledge to support customers and advisers effectively.
• You have experience with administration and processing.
• You may also have experience within the insurance industry or a related financial services environment.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse.

We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA