Supervision Management Specialist

aia; Auckland; Hybride; NZD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible working

Résumé du poste

AIA New Zealand in Auckland is seeking a Supervision Management Specialist to help maintain advice quality, governance, and regulatory standards across the Financial Advice Provider network. You will oversee, coach, and provide guidance to advisers and stakeholders to support great customer outcomes.

You will lead supervision reviews, identify risks, and implement remedial actions. The role emphasises training, feedback, and collaborative problem-solving to lift consistency and compliance across

Qualifications

• Strong knowledge of regulatory frameworks governing financial advice and risk management.
• Experience coaching and developing advisers, with constructive feedback for performance improvement.
• Ability to communicate clearly in reports, presentations, and stakeholder discussions.

Responsabilités

• Conduct supervision reviews to strengthen adviser compliance and customer outcomes across the FAP network.
• Identify emerging risks, analyse trends, and recommend actions to improve governance and alignment.
• Deliver targeted coaching and feedback to support adviser development and standards.
• Collaborate with stakeholders to resolve compliance issues and manage escalations.
• Produce insights and reporting to inform decision-making and drive improvement.
• Develop and enhance supervision processes and communications for efficiency and quality.

Connaissances

Regulatory knowledge

Coaching & feedback

Stakeholder engagement

Analytical skills

Written reporting

Supervision & compliance

Formation

NCFS Level 5

Tertiary qualification in risk/compliance

Description du poste

Your Role with Us

As a Supervision Management Specialist, you will play a key role in helping AIA maintain strong advice quality, governance, and regulatory standards across our Financial Advice Provider network. Working closely with advisers, business stakeholders, and internal teams, you will provide oversight, coaching, and guidance that supports great customer outcomes and builds confidence in our advice services. This is an opportunity to influence continuous improvement, strengthen compliance practices, and share your expertise through training, feedback, and stakeholder engagement, while contributing to AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

• Conduct supervision reviews that strengthen adviser compliance, advice quality, and customer outcomes across the AIA FAP network
• Identify emerging risks, analyse compliance trends, and recommend practical actions that improve governance and regulatory alignment
• Deliver targeted coaching and feedback that supports adviser development, capability growth, and consistent standards
• Collaborate with stakeholders to resolve compliance issues, manage escalations, and implement effective remedial actions
• Produce clear insights and reporting that inform decision-making and drive continuous improvement across supervision activities
• Develop and enhance supervision processes, frameworks, and communications that improve efficiency, consistency, and quality

Your Capabilities

• You have strong knowledge of the financial services industry, financial products, and the regulatory frameworks that support quality advice delivery
• You bring the confidence to influence, engage, and build trusted relationships with a wide range of stakeholders
• You have experience coaching and developing others, providing constructive feedback that supports growth and performance improvement
• You bring strong analytical and problem-solving skills, enabling you to identify risks, recognise trends, and recommend effective solutions
• You have the ability to communicate clearly through written reports, presentations, training sessions, and stakeholder discussions
• You have experience in supervision, assurance, compliance, or a related risk management environment
• You have achieved NCFS Level 5
• You may also have a relevant tertiary qualification or experience that has built equivalent capability and expertise

Your Life at AIA

At AIA, your experience matters, and so does your impact. In return for your expertise, we offer a career where you can apply your skills to meaningful work that improves lives across Asia-Pacific. You’ll enjoy flexible ways of working, competitive rewards, and access to continuous learning programs designed to keep you ahead in a rapidly changing world. Our collaborative culture values your ideas and empowers you to innovate, solve complex challenges, and contribute to our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies

Our Talent team does not require any recruitment agency support.